Business Details
11800 West Broad Street, Richmond, VA
23233, United States
Certified by Express • May 17, 2026
(804) 364-9860
Certified by Express • May 17, 2026
https://stores.express.com/us/va/richmond/11800-west-broad-street
Certified by Express • May 17, 2026
About
Certified by Express • May 17, 2026
Clothing StoreFashion Accessories StoreJeansMen's Clothing StoreT-Shirt StoreWomen's Clothing StoreWork Clothes StoreSunglasses StoreOutlet StoreSwimwear StoreExpress
Express is an international fashion chain with women’s clothing and men’s clothing for work, play and all kinds of parties. Shop Express for women’s jeans, leggings, dresses, sweaters and shirts, and men’s jeans, suits, graphic tees and polos, plus shoes, jewelry and other accessories. Come visit us at 11800 West Broad Street in Richmond, VA or shop the collection online.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksNot available
Location
Certified by Express • May 17, 2026
Hours
Certified by Express • May 17, 2026
Monday11:00 AM - 8:00 PM
Tuesday11:00 AM - 8:00 PM
Wednesday11:00 AM - 8:00 PM
Thursday11:00 AM - 8:00 PM
Friday10:00 AM - 8:00 PM
Saturday10:00 AM - 8:00 PM
Sunday11:00 AM - 6:00 PM
Reviews
4.1
162 reviews
5 stars
91
4 stars
37
3 stars
11
2 stars
6
1 star
17
- JPJerrell PMay 1, 20265.0I visited this store 4/24/26 and was helped by Taylor. She was nothing short of amazing! She was so helpful and helped me to find exactly what I needed, as well as helped me understand the discounts I had available to me! Thank you Taylor for a great experience!
- RMRobert MartesJun 28, 20235.0Me encanta las ropas de express prontos volveré
- KGKiran GunnamJan 19, 20195.0Love the collection
- TJThomas Haskins JrJul 14, 20181.0I Drove 55 Minutes to purchase a shirt I have to attend in an hour only to find the security monitor still on the shirt. I called the store and the manager stated "all they could do is remove the tag when I bring it back." I have to be at an event in an hour. No empathy was shown and the staff was too busy talking to each other rather than attending to the task at hand. This is such an inconvenience and I will not shop at Express ever again.
Frequently Asked Questions About Express
Where can I buy an Express gift card?
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express Short Pump Town Center hiring?
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
How to do I contact Express customer service?
We would like to hear your comments, questions and suggestions. You can reach us at 1-888-397-1980.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
How long does it take Express clothing to ship?
Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays.
What is the return policy at Express?
Express will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. Third party branded products purchased online cannot be returned in stores. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
What sizes does Express offer?
Express offers sizes ranging from 00-14 in women's and XS-XL in men's online and in stores. Click on the link to see our size chart: https://www.express.com/service/custserv.jsp?name=SizeChart.
Where can I purchase Express gift cards?
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express Short Pump Town Center currently hiring?
To view and apply for open positions, please visit https://www.express.com/g/careers/.
How can I contact Express customer service?
You can reach Express customer service at 1-888-397-1980 for comments, questions, and suggestions.
Can I return online orders at any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Please note that online returns are not accepted at Express Factory Outlet stores.
What are Express’s store hours at 11800 West Broad Street, Richmond, VA?
Open Monday to Thursday from 11:00 AM to 8:00 PM, Fridays and Saturdays from 10:00 AM to 8:00 PM, and Sundays from 12:00 PM to 6:00 PM.
What payment methods does Express accept?
Express accepts American Express, Cash, Diners Club, Discover, Mastercard, and Visa.
Does Express have a wheelchair accessible entrance and in-store pickup?
Yes, Express offers a wheelchair accessible entrance and supports in-store pickup for your convenience.
What types of clothing and services does Express offer?
Express provides men’s and women’s clothing including jeans, suits, shirts, dresses, and accessories, as well as Buy Online Pick Up In Store service.
What nearby places can I visit around Express at 11800 West Broad Street?
Nearby you can visit Janie and jack for children's clothes, Godiva Chocolatier for chocolates, and Saucony for shoes.
How can the nearby shops like Banana Republic and Fossil Store complement my shopping at Express?
After shopping at Express, you can explore Banana Republic for designer clothing and Fossil Store for jewelry and watches, enhancing your fashion options nearby.
Are there nearby entertainment or dining options near Express?
Yes, the Funny Bone Comedy Club offers restaurant and comedy shows nearby, and Teavana provides a tea room experience for relaxation.
Brand Certified Facts from Express
This information is certified by Express and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified May 17, 2026Yext Knowledge Graph
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