Van Cleef & Arpels (McLean - Tysons Galleria)

Reviews

• SP

  S Patel

  4 days ago
  3.0
  Customer service wasn't great. We made an appointment for my husband, daughter and myself. I bought a few pieces, but we would have bought more if there was better customer service and didn't feel rushed. She didn't even offer my husband a seat so he stood throughout the whole appointment, and was in such a rush she got my address wrong in the computer which I had to come back and correct. I wouldn't buy from the same salesperson again.
• GU

  Ginger Umosella

  Sep 30, 2026
  5.0
  I've had the best experiences at the Van Cleef &Arpels store at Tyson Corner Galleria. I've been there several times in the last month and each visit has been a joy, from our greeting at the front door to our sales associate Dana Ramaj. She is professional, knowledgeable, patient and helpful in guiding me to make the perfect selections for myself. The transactions were seamless and her thoughtfulness in packaging was appreciated. I never knew spending money could be so enjoyable!
• HH

  H

  Sep 21, 2026
  1.0
  I had a VERY unpleasant experience at this Van Cleef store. First and foremost, when I dropped off my necklace for an elongation, I was told that I would receive a text message once my necklace arrived. The employee also gave me his phone number. After a considerable amount of time had passed, I contacted him directly, but I never received any response. When I eventually came to pick up my necklace, I had another uncomfortable experience. An old Asian female employee asked me whether I was STILL a student and what I was studying. I told her that I am studying education, and she responded, “Teachers are underpaid in the States.” I found that comment quite offensive and condescending. I am actually an international PhD student, and I felt that she made assumptions about my education, career, and financial situation based on a very brief conversation. Her comment came across as though she was implying that someone studying education, or someone who might become a teacher, would not be able to afford to shop at Van Cleef. Regardless of her intention, I felt judged and underestimated as a customer. I also want to raise another concern. Whenever I visit this store, I seem to be consistently assigned an Asian employee, often someone who is Chinese. I am not Chinese, and this repeated pattern has made me uncomfortable and has raised concerns for me about whether customers are being assigned associates based on their ethnicity. This ridiculous pattern has made me feel uncomfortable and has raised concerns about possible racial stereotyping or discrimination. I believe the store should take this concern seriously and consider how this practice may be perceived by customers. I was especially disappointed because I had just spent a significant amount of money at Van Cleef, yet I left the store feeling judged, stereotyped, and uncomfortable rather than valued as a customer. I originally posted a review on Google Maps, but it was hidden/removed. I am therefore sharing this feedback directly through the official website or higher customer service manager so that my experience can be properly documented and addressed. I hope Van Cleef will take this feedback seriously and look into both the interaction I experienced and the repeated pattern I have noticed during my visits to the Tysons store. I believe customers deserve to be treated with professionalism, respect, and without assumptions based on their background, education, or appearance.
• A

  최한나

  Sep 17, 2026
  1.0
  I met a very nasty Chinese old lady while I was there. I came there to pick up my necklace and she asked me if I am a student and about my studies. I said I’m studying education, and she said “Teachers are underpaid in the states.” I was offended by her because she underestimated me which is wrong (I’m a PhD international student actually). She just assumed I will be a teacher and inferred that I won’t be able to afford to shop at Van Cleef. This happened after I spent my necklace here at Van Cleef and I was mad as hell as I think about that lady. + one more comment added. I’m also offended that whenever I go into this store, I’m always assigned the Asian (usually Chinese) employee even though I’m not a Chinese. I’m pretty sure this is kind of racism. Please consider this seriously when shopping here at Tyson’s Van Cleef. 我在那里遇到了一位非常让人不舒服的中国老太太。 我当时是去那里取我的项链，她问我是不是学生，还问我在学什么。我告诉她我学的是教育学，她却说：“在美国，老师的收入很低。” 她那样说让我觉得很冒犯，因为她明显低估了我，而这是不对的。其实我是一名博士生。她只是听到我学教育，就擅自认定我以后会当老师，然后进一步推断我可能没有能力在梵克雅宝（Van Cleef & Arpels）这种地方买东西。 而且这件事发生在我刚刚在这里消费、买下我的项链之后，所以一想到那位老太太，我就气得不行。
• SS

  sannechan

  Sep 1, 2026
  5.0
  Came here twice to buy and walk out happily. Thanks for the great services 🍀👏🏻

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