Michael Kors Outlet

Reviews

• ER

  Edith Reyes

  Jun 10, 2026
  5.0
  Excelente l ente para ir de compras
• VD

  Vivian Deliz

  May 21, 2026
  5.0
  Buy online and pick up at store
• AM

  Abdul Mirza

  Mar 22, 2026
  1.0
  I had a very disappointing experience at this Michael Kors outlet. I purchased a watch just 3 days ago and had it resized in-store by an associate. At no point during the purchase or resizing process was I informed that this would make the item non-returnable. I still have all original links and my receipt. When I returned to ask about a return, I was told it was “final sale” because it had been adjusted. While I understand store policies, the lack of disclosure beforehand was frustrating, as I would not have agreed to the resizing if I had known it would void the return. What made the experience worse was the way it was handled. I remained calm and spoke respectfully throughout the interaction, simply trying to explain my situation. However, the manager repeatedly interrupted me, spoke over me, and used unrelated comparisons instead of addressing my concern. When I asked to see the policy, she visibly showed annoyance and even groaned. At one point, she said, “I don’t have the energy to go back and forth with you,” and “you think we’re going to change the policy for you?” Which felt dismissive and unprofessional given the situation. Even if the return could not be approved, I expected a basic level of respect and communication, which was not provided. I hope management takes both customer communication and service more seriously moving forward. I would not recommend if you’re expecting basic customer service or flexibility with returns.

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