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J.Crew

4.0
(69 reviews)

Business Details

(804) 364-9561

About

Clothing StoreWomen's Clothing StoreMen's Clothing StoreChildren's Clothing StoreShoe StoreFashion Accessories StoreJ.Crew
We make timeless clothes that last a lifetime…then pair them with of-the-moment styles season after season, decade after decade. We think that distinct heritage pairs perfectly with modern design and fabric technology. We believe in feel-good color…Even if black or navy makes you feel best, we’re here for that. We’re the experts in signature categories: cashmere, coats, blazers, pants—and we also collaborate with the coolest brands out there because we know that creativity is contagious. We consider leopard a neutral, speak stripes fluently and live for a great gingham. We’ve had your back for over 35 years, and we’re convinced there’s no better expert on our clothes than you, our customer.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksNot available

Location

J.Crew
11800 West Broad Street, Henrico, VA
23233, United States

Hours

Monday11:00 AM - 8:00 PM
Tuesday11:00 AM - 8:00 PM
Wednesday11:00 AM - 8:00 PM
Thursday11:00 AM - 8:00 PM
Friday10:00 AM - 8:00 PM
Saturday10:00 AM - 8:00 PM
Sunday11:00 AM - 6:00 PM
7/4/202610:00 AM - 8:00 PM

Reviews

4.0
69 reviews
5 stars
40
4 stars
10
3 stars
8
2 stars
2
1 star
9
  • JR
    Juan Rios
    May 23, 2026
    5.0
    Tonya was extremely helpful, knowledgeable, and professional. We will certainly be coming back.
  • MM
    Monique McBride
    Aug 3, 2025
    5.0
    I had such a wonderful experience today at the Short Pump location thanks to Shanna B.! She went above and beyond to help me find an item I really wanted. Shanna took extra time to check availability and made sure I left happy. Her professionalism, patience, and genuine kindness made the experience so much better. It’s rare to find someone so dedicated to great customer service. Thank you, Shanna you truly made my day!
  • PP
    patrick pankratz
    Apr 16, 2018
    5.0
    Nice staff and decent selection of clothes the other ratings are not really well proportioned
  • EE
    En Esstah
    Sep 23, 2017
    3.0
    Trendy clothing, geared toward teens and comfortable yuppies.

Brand Certified Facts from J.Crew

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Certified July 05, 2026Yext Knowledge Graph
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