Lucky Road Run Shop is the Fredericksburg areas only locally owned Specialty Running and Walking shoe store. Husband and wife team owners, Jeff and Desiree Van Horn, operate Lucky Road from completely different backgrounds. Jeff was an often injured sub-elite runner with a degree in sports medicine. Desiree enjoyed half marathons from the back of the pack and obstacle events like tough mudder. Together they have created a happy and helpful atmosphere where everyone is welcome.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.