American Eagle & Aerie

Reviews

• RP

  Rio Phoenix

  2 days ago
  5.0
  I had a very pleasant shopping experience here when I went this morning. I was the only person in the store, as I came in shortly after they opened, and the staff were very attentive to me and patient with my numerous questions. I didn't feel rushed at all throughout the hour I spent there, and overall felt quite welcome. I would definitely recommend coming in here towards the morning if you're like me and want a more involved shopping trip.
• CS

  Colleen Sullivan

  Jan 12, 2026
  5.0
  I came in just to do a return and ended up having the best experience ever thanks to Jay! or “J” She was seriously so kind, patient, and helpful, and took the time to go through every color and size with me to help me find exactly what I wanted. On top of that, she took the time to go in the back and look for the few pairs of jeans I wanted. I really appreciate the extra effort! She even matched everything so I didn’t have to pay anything extra (which I didn’t even know they did) such a nice surprise! Jay made the whole process so easy, stress free, and enjoyable. Truly, she is AMAZING at customer service and such a sweet person. She deserves all the praise!
• SN

  Sayed R. Naweed

  Dec 23, 2025
  1.0
  Very frustrating and embarrassing experience today. I visited this American Eagle Outfitters location with my family. As soon as we entered, the door alarm went off, so it was clearly malfunctioning. We purchased two perfumes, received our receipts, and left the store. When we exited, the alarm went off again. We paused for a few seconds to see if any staff member wanted to check, but no one came. After we had already walked a good distance away, a staff member ran after us and searched our shopping bags as if we had stolen something. This happened in public and was extremely embarrassing, especially in front of my family. Because of how uncomfortable and disrespected we felt, I went back into the store immediately and returned the perfumes. No one apologized. Instead, the same employee questioned whether there was something wrong with the perfumes. When I explained that I was returning them due to her behavior, she reacted rudely, smirked, and walked away. This was unprofessional, disrespectful, and completely unacceptable customer service. Based on this experience and similar feedback from other reviewers, I will not be shopping at this location again.
• AH

  Amber Horn

  Nov 21, 2025
  1.0
  Whatever white shift lead was there tonight very rude and unprofessional. In ordered 2 pairs of jeans for pick up and they left the security tags on . I went back tonight to return them & whoever the new cashier was and the shift lead pretty much told me I stole the jeans and that it was my fault the tags got left on. I won’t ever shop at this location again !!!!

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