Nordstrom Rack, the off-price division of Nordstrom, Inc., serves up fashion at a fraction for the whole family and your home—and has for 40 years. Find the best brands and top trends (many straight from our Nordstrom stores), all up to 70% off! We’re your style-deal destination—whether you shop any of our 200+ stores or online.
I was very disappointed with my experience in the fitting room today. The employee insisted that I leave my handbag outside before trying on dresses, saying it was store policy. I am a regular shopper and shop at many clothing stores and brands, but I have never encountered such a policy before.
I counted all the dresses in front of her, yet she still spoke to me in a rude and unwelcoming manner. Policies can be enforced respectfully, but the way I was treated felt unnecessary and unpleasant. Customer service should make shoppers feel welcome, not uncomfortable. Based on this experience, I would not recommend this store to anyone. The way I was treated was unacceptable, and I will never return to this store again.
JJ
Joey Joey
May 27, 2026
4.0
You can still find bargains if you take your time. Unfortunately some items are really not discounted as you would expect.
SR
Sunia Raja
May 20, 2026
1.0
I never had a bad experience at Nordstrom or Nordstrom rack .. the lady at fitting room today (may 20 around 11am) was extremely rude probably racist I should say . Normally I don’t care because I know how hard it to work at retail been there done that so I ignored her when she didn’t respond to my greeting I thought she probably having a bad day however on my way back there was another lady ahead of me so fitting room associate was extremely to nice to her and smiled and everything but than when I try to give her a the number back she literally SNATCHED it from me . Out of respect of her age I didn’t say anything to her and walked away . That lady brought tears in my eyes I was just shaking with anger however there was awesome kid at cash register (Kim) she was so kind and sweet which made me not to create a scene or call management.
Frequently Asked Questions About Nordstrom Rack Fair Lakes Promenade
What is Nordstrom Rack Fair Lakes Promenade known for?
Nordstrom Rack Fair Lakes Promenade offers fashion for the whole family and home, with top brands and trends up to 70% off, serving as an off-price division of Nordstrom with over 40 years of experience.
Where is Nordstrom Rack Fair Lakes Promenade located?
It is located at 12199 Fair Lakes Promenade Dr, Fairfax, VA 22033, USA.
What are the store hours for Nordstrom Rack Fair Lakes Promenade?
The store is open Monday to Saturday from 10 AM to 9 PM, and Sunday from 11 AM to 7 PM. Holiday hours vary, with closures on specific dates such as Thanksgiving and Christmas.
Does Nordstrom Rack Fair Lakes Promenade offer in-store pickup?
Yes, the store offers in-store pickup services.
What payment methods are accepted at Nordstrom Rack Fair Lakes Promenade?
The store accepts various payment options, including Afterpay, American Express, Apple Pay, Cash, Checks, Mastercard, Visa, Discover, Samsung Pay, Android Pay, and contactless payments.
What types of products can I find at Nordstrom Rack Fair Lakes Promenade?
You can find a wide variety of clothing and accessories for women, men, children, and babies, including shoes, handbags, jewelry, beauty products, designer fragrances, and home goods.
Can I find nearby alterations services to complement my purchase at Nordstrom Rack Fair Lakes Promenade?
Yes, Alterations at Nordstrom Rack is nearby and provides sewing and alteration services to help customize your clothing purchases.
What shopping options are available close to Nordstrom Rack Fair Lakes Promenade?
Nearby shopping includes Fair Lakes Promenade shopping center, Old Navy, The Children’s Place for kids’ apparel, Men's Wearhouse for men's clothing, and Homesense for home goods.
Are there dining options near Nordstrom Rack Fair Lakes Promenade?
Yes, nearby dining options include Taco Bamba, California Tortilla, The Capital Grille, TGI Fridays, First Watch, and Romano's Macaroni Grill, offering a range of cuisines from Mexican to American and Italian.
How can I contact Nordstrom Rack Fair Lakes Promenade for inquiries?
You can contact the store by phone at +1 703-563-2540 or email victor.marante@nordstrom.com for assistance.
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