JCPenney

Reviews

• BB

  Butterfly_Brown_Eyez

  May 9, 2026
  1.0
  I just had the absolute worst customer service experience in this store. While the original associate was pleasant, “Pam”, who came to assist was anything but. She was rude from the very beginning of our interaction, without even knowing the issue. She asked if I called the “800” number for an issue o mentioned, but couldn’t give me the actual number she was referring to. Instead she told me that my only option was to call credit services and let them transfer me. How ridiculous is that!? I’ve been a loyal customer for over a decade but this situation is making me reconsider. Oh, and I was told that Pam is HR/assistant store. Apparently the store manager just started a 10 day vacation, so I’ll have to wait to speak to him about this nonsense. There is so much more, but I’d rather not write a book. I don’t often leave reviews and when I do I try to make them neutral/positive, but this needed to be shared without trying to pretty it up.
• LR

  lana rey

  May 3, 2026
  1.0
  I had such a rude experience this afternoon in the home department. I was waiting in the checkout line and a second register opened. As I was the next person in line, I approached the register. The employee completely ignored me and pretended I wasn't there. His colleague next to him at the other register asked if he was going to help me out, to which he responded "No, I'll take care of my customers," and pointed to the customers behind me in line. I was forced back into the line after I had patiently waited my turn. The employee refused to check me out but checked out the customers BEHIND me. This was incredibly rude, unprofessional, and disrespectful. Other customers in the store saw this situation occur and they apologized to me on behalf of the disrespectful employee.
• IH

  i h

  Apr 7, 2026
  2.0
  The place looks like a ghost town. There is barely any merchandise, let alone variety.
• JD

  Jeff Davis

  Feb 26, 2026
  1.0
  After 20+ years of shopping here we experienced the worst service ever. Trying to EXCHANGE a suit jacket (for the same size we previously bought, same item) due to it being damaged we were basically called a theif and a liar. Being accused of wearing it already, after the cashier (Indian descent lady) clearly ripped the tags off of the sleeve and her colleague Anna along with manager Cathy immediately sided with her being extremely rude. Talking to my wife and I like they were disciplining their child. Completely unacceptable. We operate a construction company and I wouldn't hire any of the 3 to even take out my trash. These women are the face of your company, and the way they treat your customers is not a good look. 0/5 stars if it were possible.
• YG

  Yumary Guillen

  Jan 29, 2026
  5.0
  We had an excellent experience at the JCPenney jewelry store thanks to Claudia. She provided outstanding customer service, was very kind, patient, and knowledgeable. She took the time to help my husband and me find exactly what we were looking for, and made the whole experience enjoyable and stress-free. We truly love shopping here, and Claudia made it even better. We will definitely be coming back. Highly recommend!