Express is an international fashion chain with women’s clothing and men’s clothing for work, play and all kinds of parties. Shop Express for women’s jeans, leggings, dresses, sweaters and shirts, and men’s jeans, suits, graphic tees and polos, plus shoes, jewelry and other accessories. Come visit us at 21100 Dulles Town Circle in Dulles, VA or shop the collection online.
Explore offerings from Express on 21100 Dulles Town Circle in Dulles, with popular find your fit., best dress list, men's jeans, and women's jeans available at this location.
Absolutely the WORST customer service I have ever experienced.
I bought a jacket from this store, and they only provided me with a receipt. When I went back and asked them to reprint the receipt because I needed to return or exchange the jacket, they told me they were unable to print another copy. As a result, I was completely stuck with an item I didn’t want, even though I was willing to exchange it.
The way they handled this situation was extremely frustrating and unprofessional. A store should make returns and exchanges easier for customers, not create unnecessary problems and refuse to help.
I will NEVER shop at this store again, and I definitely do not recommend it to anyone. If this is how they treat their customers, they seriously need to reconsider how they run their business.
HG
Hannah Golden
Mar 16, 2026
1.0
Worst customer service and returns, I try to return a sweater I bought a week ago, the Asian lady at the cashier refused to let me return or exchange. Train your employees better Express store.
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
How to do I contact Express customer service?
We would like to hear your comments, questions and suggestions. You can reach us at 1-888-397-1980.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
How long does it take Express clothing to ship?
Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays.
What is the return policy at Express?
Express will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. Third party branded products purchased online cannot be returned in stores. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
What sizes does Express offer?
Express offers sizes ranging from 00-14 in women's and XS-XL in men's online and in stores. Click on the link to see our size chart: https://www.express.com/service/custserv.jsp?name=SizeChart.
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Certified August 23, 2026Yext Knowledge Graph
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