ALO

Reviews

• AA

  Afnan AlJishi

  Jun 20, 2026
  1.0
  Poor customer service!
• SA

  Salwa Albader

  Jun 19, 2026
  1.0
  Very disappointing customer service at the new Ashburn Alo location. An employee repeatedly ignored my requests for assistance, failed to follow through when she said she would bring items or sizes, and left me waiting multiple times without any updates. I constantly had to track her down and ask again before anything was actually done. She also tried to rush my experience by taking my items to the checkout area. I felt very uncomfortable. When I tried to address my concerns privately, she dismissed them, made no effort to resolve the situation, and never apologized. When I asked for her name so I could provide feedback, she refused to give it to me. As a loyal Alo customer, I expect basic professionalism and respect. This was by far the worst customer service experience I have had with the brand, and I hope management takes steps to address it.
• TH

  Tess Harrod

  May 2, 2026
  5.0
  Came here the day after the grand opening and the staff was so sweet and went above and beyond for each little detail. A lot of the sizing was unavailable though, I assume from the newness aspect of the location and everything being bought up. Each staff member made a huge difference and it was a well oiled machine. Will definitely be back, apologies to my wallet.