King's Jewelry

Reviews

• BB

  Buzz Buzz

  2 days ago
  3.0
  I spoke with two different sales associates about a wedding band that I picked up Friday, 15 June. Both associates said that the band will come with an appraisal and that the store will engrave the band with what will be my new married last name. However, when I picked up the band on Friday, it did not have an appraisal and it was not engraved. Additionally, I have used this "Contact Us" method for Kings Jewelry and have NEVER received a response back. I have also called the store and one of the sales associates that confirmed the appraisal and spelling for the engraving + both would be complete upon pickup and they would call me the next day for an order status. The store NEVER called back and DID NOT follow through with the appraisal and engraving. We are getting married next month and we should have been able to handle these items prior to band pick up. Especially since we need the appraisal to properly insure the ring.
• NS

  Nate Stauffer

  5 days ago
  5.0
  Great service and personable. Thanks Sam!
• CT

  Christina Takach

  May 6, 2026
  2.0
  I have been to this store before and had a great experience! But the person I worked with today needs some customer service training. I came in with a sentimental item asking about repair. He dismissed it as irreparable and said I could trade it for scrap. It was designer jewelry, so I contacted the designer who said they can repair it. I was going to take the word of this jeweler, glad I didn’t! To me, this suggests that the jeweler is not knowledgeable about repair options.
• MC

  Madame Charisma

  Apr 28, 2026
  5.0
  Grace is absolutely amazing! She has always treated me with the utmost kindness and respect. She's such a pleasure to talk to and do business with. I do feel compelled to share an observation regarding the uncomfortable level of attention I sometimes receive from some of the male police officers/security staff while shopping. On multiple occasions I’ve noticed prolonged staring and a sense of being closely watched in a way that I don’t see directed toward other customers. It makes me feel uncomfortable and takes away from what would otherwise be a quite enjoyable shopping experience. In contrast, the female officers have always made the environment feel much more comfortable. One officer in particular, a Black woman with short, curly salt-and-pepper hair, goes out of her way to create a consistently welcoming atmosphere. She often greets me before the staff has the opportunity to, chats with both me and other customers, and, during slower moments, can usually be seen wiping down the display cases with a microfiber cloth to make sure they're clean and presentable for the next customer. These are small but meaningful things, but they make a discernible difference in the shopping experience. Back to my pearls. During my initial visit, I brought in my necklace which had been horribly restrung by another jeweler. Honestly, it looked like a toddler did it. While, I waited for Grace to grab the paperwork, I took a look at some of the beautiful pieces they had available in the store. Grace informed me that they were running a special, offering an additional 20% off of all jewelry that month to celebrate the store's anniversary. After I completed the paperwork for my pearls, I mentioned to Grace that I was interested in upgrading my white gold and diamond tennis bracelet: I intended to sell my current one and purchase a new one. She gave me the information necessary for that transaction and gave me a specific day to return so that a gentleman named Andrew would have the opportunity to give me a price for my existing bracelet. I came back on the day that she recommended and brought some other pieces that I no longer wear as well. I ended up selling the pieces (for a bit less than I thought I would get), but after talking with Grace, I realize that another diamond tennis bracelet might not be the way to go. She asked me if I had any interest in yellow gold. I told her that I haven't worn yellow gold since I was a child and that it's just never been my thing. She told me that it would look beautiful on my skin given my complexion, and she brought out a set of gold necklaces that were not shown on the floor for me to try on. I had to admit... She was right. Based on the aesthetic I told her I wanted when I was planning to get a new diamond tennis bracelet, the pieces that she showed me aligned much more with my vision. I ended up leaving with a completely different bracelet than I expected, but every time I look at it, I'm so much happier than I ever was with my diamond tennis bracelet. When I came back to pick up my pearls, Grace showed me some other lovely pieces that they got in... which I'm also considering adding to my collection. I love that Grace took the time to truly learn and understand my aesthetic, as well as my rationale behind it, as opposed to just selling me the first shiny thing. What started as a simple visit to get my pearls re-strung has become the foundation of a long-standing business relationship. I appreciate that I have one dedicated person that I can go to, who has taken the opportunity to get to know me, not just as a potential customer, but as a person and is able to make recommendations from that place. I don't think enough businesses understand or value the importance of that business relationship. I'm currently planning to purchase a few additional items simply because I value this relationship, I want to support the business, and because Grace took the time and care to gently push me past my comfort zone and help me to evolve my aesthetic.
• CG

  Chris Goode

  Apr 27, 2026
  5.0
  I was reminded today of the quality service and support provided by Kings Jewelry. I took two watches in for cleaning and a minor adjustment just recently - King’s employees are always friendly, available, gracious and knowledgeable. In particular Sam is a pro on watches and adjustments and did a great job today.

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