Nordstrom The Woodlands

Reviews

• MK

  Mariela Knapp

  May 9, 2026
  2.0
  I am very disappointed with the customer service at Nordstrom. Last Thursday, I went to purchase a purse and several other items, but the experience was extremely frustrating. The sales associate assisting me did not know how to process a gift card. I politely asked for help from her colleagues, but instead of resolving the issue efficiently, I kept receiving excuses. I then requested assistance from a manager so the transaction could be completed faster, but unfortunately it still took a very long time because the same mistakes continued to happen. Although the transaction was eventually completed, the entire experience left me upset and very disappointed with a store I have shopped at and supported for years. I also want to mention that employees should treat customers with professionalism and respect. Speaking the same language does not mean it is appropriate to call customers by nicknames. I found that behavior disrespectful and unprofessional. 2 stars for the poor customer service experience.
• MF

  Maria Figirova

  Apr 27, 2026
  1.0
  Never in my life. I had the displeasure of coming into your location to find the best quality and choices for prom with my 18 year old. She had found the perfect pair. However the service provided was Extremely disrespectful and shocking. We excepted the best service as we typically shop in the Galleria yet wanted to see the options here. The sales clerk was rude and when we requested her size stated they were not available even though I found them on display. He ruined what should have been a special moment between my daughter and myself by stating we go Dillard's or Ross. As he claimed they would be more in our price range. I have never been so disrespected and racially profiled in my life. I would not recommend this location as they judge first and never see past the ideal wealth of a person or race. If I could I have give a negative rating.
• JF

  Juan B Fernandez

  Apr 26, 2026
  5.0
  As a Creed collector of over 10 years, I highly recommend you stop by Nordstrom Woodlands and look for Alejandro Castaneda at the Creed counter in the fragrance department. You won't find better customer service in the entire Houston area. If you have any questions or concerns, don't hesitate to ask him for help. If they don't have what you're looking for in stock, don't worry, he'll find it for you.
• RP

  Rudy Perez

  Mar 30, 2026
  5.0
  El sr juan de joyeria me atendio me ayudo arreglar un problema, garantia destacada de persona!! Muchas gracias!! Y lo mejor saber hablar español!! Es buena opcion para nosotros los latinos!!!
• KS

  Kayla Scott

  Mar 4, 2026
  5.0
  Adam Perez..Gave Excellent Service..Thank You! For Attentiveness.. Patience...And Willingness To Go Above And Beyond The Call Of Duty!!

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