J.Crew

Reviews

• ML

  María Lugo

  Sep 20, 2026
  1.0
  Very disappointing experience — Saturday, September 19, 2026. I visited this J.Crew store with my daughter, who needed to exchange a sweater she had purchased online. While there, she also wanted to try on a few other sweaters before deciding on the right size. What should have been a simple shopping experience became extremely uncomfortable. While my daughter was in the fitting room, different employees repeatedly came by every couple of minutes asking if we were okay or needed anything else. It became so excessive that I eventually told my daughter, “This is ridiculous, I just want to leave.” When we came out of the fitting room, a woman who appeared to be the manager was standing right in front of it, holding the sweater my daughter was exchanging. My daughter asked whether the sweater would shrink because the sleeves were too long. Her response was, “Yes, but then it stretches back out.” Not exactly a helpful answer. She then told my daughter that instead of exchanging the sweater, she would refund the original purchase back to her card and have her purchase the new one again. We did exactly that—and my daughter even purchased an additional sweater. So we were not trying to take anything. We were legitimate customers making an exchange and spending more money in the store. Yet the way we were treated made us feel like we were being watched and suspected of doing something wrong. There is a huge difference between providing customer service and making customers feel like they are being monitored. After leaving, I looked at other reviews and was honestly not surprised to see so many complaints about the staff. Based on our experience, I can understand why. J.Crew, customer service matters. Customers should leave feeling welcomed and respected—not watched, uncomfortable, and treated like suspects. Very disappointing
• TT

  Taylor

  Jun 25, 2026
  1.0
  J crew approved my return request for an online item. I Tried to return it to the store and was denied by the manager due to no tag. I don’t really understand why they are policing the tags because it is an online item and their store is a vehicle to return it. This manager could have allowed the return but they decided not to for some reason. Waste of my time.
• SJ

  Sarah Jean

  Jun 22, 2026
  1.0
  If you go in here, be ready to be pressured to buy. Not a comfortable environment to be in. Associates are forced to approach you multiple times and it’s annoying. Things should be changed around there. Managers are also very rude.
• LH

  Lala hyl

  Jun 10, 2026
  1.0
  On Saturday, 6/6, we visited the store to look at some clothes. When we walked over to the jewelry display case, a young female associate immediately came over and started folding clothes on the counter. A few minutes later, I looked at her and noticed she had an unhappy expression—no smile, no greeting, nothing welcoming at all. We only tried on one bracelet and pointed at two pairs of earrings (without touching them), yet the associate stayed extremely close to us the entire time, as if she was monitoring us. She never spoke, never offered help, and made us feel like we were being watched in case we damaged or stole something. As long‑time J.Crew customers, we were shocked and disappointed by this level of disrespect. This experience felt insulting and far below the standard of service we’ve always known from J.Crew.