Express is an international fashion chain with women’s clothing and men’s clothing for work, play and all kinds of parties. Shop Express for women’s jeans, leggings, dresses, sweaters and shirts, and men’s jeans, suits, graphic tees and polos, plus shoes, jewelry and other accessories. Come visit us at 16535 Southwest Freeway in Sugar Land, TX or shop the collection online.
Explore offerings from Express - Closed on 16535 Southwest Freeway in Sugar Land, with popular find your fit., best dress list, men's jeans, and women's jeans available at this location.
Today, I find out The first colony location is closed permanently but it's still show open on Google map.
AA
A. Anderson
Jun 8, 2022
1.0
The worst experience ever. I drove from across town to return items within the time frame and because the store manager was not knowledgeable about how to problem solve the issue, sent me on my way, with little to no concern that I was left hanging.
I immediately called customer service because in almost over 30 years NEVER had an issue returning anything to EXpress. I've given the company thousands and thousands of dollars, so this is pretty ridiculous.
I had to go to another location in the Galleria where the VERY competent manager solved my issue and returned my items ( without the case number that was issued).
I use to manage The Gap, so I know customer service very well. If the manager at First Colony has issues in the future, he needs to call customer service- THEY CAN HELP YOU HELP THE PEOPLE WHO PAY YOUR BILLS (CUSTOMERS)!
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express First Colony hiring?
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
How to do I contact Express customer service?
We would like to hear your comments, questions and suggestions. You can reach us at 1-888-397-1980.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
How long does it take Express clothing to ship?
Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays.
What is the return policy at Express?
Express will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. Third party branded products purchased online cannot be returned in stores. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
What sizes does Express offer?
Express offers sizes ranging from 00-14 in women's and XS-XL in men's online and in stores. Click on the link to see our size chart: https://www.express.com/service/custserv.jsp?name=SizeChart.
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