Goodwill Store and Donation Station

Reviews

• RW

  Richard Wolcott

  5 days ago
  5.0
  good place nice selection of stuffed animals went here on my trip to San antonio
• P0

  Project 009

  May 11, 2026
  5.0
  I love goodwill alot they have so many different things everyday you never know what treasure you'll find!!!
• SG

  Stan Gonzales

  May 8, 2026
  5.0
  I see positive changes the store has made regarding the distribution of merchandise. It now feels much more fair, organized, and safe, and I finally feel like I have a chance to purchase items. Before these changes, the environment was becoming increasingly hostile and uncomfortable for customers. I personally witnessed multiple confrontations regarding merchandise, including people ripping items out of other customers’ hands. I’m glad management finally recognized the ongoing behavior and took the appropriate steps to address it and improve the shopping experience.
• JW

  Jeff Wilson

  May 6, 2026
  1.0
  I’ve been shopping at Goodwill for over 15 years, and one thing that always made the experience exciting was when new carts or bins came out onto the floor. Customers could browse through fresh items, find treasures, and it created energy and excitement in the store. It felt interactive, fun, and rewarding — which encouraged people to stay longer and spend more money supporting Goodwill’s mission. Recently, this location adopted the “covered bins until items hit the shelf” practice, where customers are not allowed to touch anything new until employees completely stock it. I understand the intention is to “be fair to everyone,” but in reality, this policy creates more negatives than positives. First, it slows down productivity. Instead of employees being able to roll out multiple carts and continue working on the next batch, they now have to stop and individually stock shelves while customers wait around watching covered bins. In the old system, customers could browse through new items while employees continued preparing more merchandise. It kept the process moving faster and actually reduced the amount of shelving work because customers bought items directly from the carts. Second, it removes the excitement from shopping. The thrill of seeing fresh merchandise come out is part of what keeps regular customers coming back. Now the atmosphere feels restrictive and controlled, almost like customers are being treated as if they can’t handle browsing respectfully. Instead of creating excitement, it creates frustration because people are forced to stand around waiting rather than actively shopping. And before management says, “We do this to keep things fair and prevent arguments,” I want to respectfully point out that in 15 years of shopping at Goodwill stores, I have never once seen an actual fight break out over merchandise. The general understanding among customers has always been simple: whoever grabs or touches the item first gets it. Most people already respect that naturally. Even if disagreements occasionally happen, that’s something management can easily handle with clear rules and quick mediation. For example, if two customers genuinely dispute an item, staff can step in and resolve it immediately with a simple process. Retail environments deal with customer disagreements all the time — that’s not unique to Goodwill, and it shouldn’t justify removing one of the most enjoyable parts of the shopping experience for everyone else. Ironically, the current policy may actually create more crowding and tension because customers now hover around employees waiting for access instead of naturally spreading out and browsing multiple carts. This policy also seems inconsistent with efficiency in other areas. Managers already spend time responding to register approvals, customer assistance calls, and other operational tasks. Occasional customer mediation is simply part of running a retail store. Meanwhile, allowing customers to browse carts while employees continue production could significantly improve workflow and throughput. At the end of the day, customers come to Goodwill not just to buy things, but for the excitement of the hunt. That excitement encourages repeat visits, longer shopping trips, and more purchases that support Goodwill’s mission. The old system created energy, movement, and efficiency. The current system feels slower, less engaging, and unnecessarily restrictive. I genuinely hope management reconsiders this policy because the previous approach worked better for employees, improved merchandise turnover and overall sales potential, boosted customer excitement and morale, and created a more efficient and enjoyable experience for the store overall. P.S Glass and hazardous items should be the exception to my suggestion because people can get cut
• RC

  Reymundo Castillo

  May 5, 2026
  3.0
  Very well organized, good people working, great customer service

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