Goodwill Store and Donation Station

Reviews

• BG

  Brittany Gonzalez

  6 days ago
  5.0
  Well organized, the aisles are plenty wide so you are not colliding with people. Clean bathrooms and friendly staff!
• JW

  Jeff Wilson

  May 6, 2026
  1.0
  Use to be 5 Star until This Happened: I’ve been shopping at Goodwill for over 15 years, and one thing that always made the experience exciting was when new carts or bins came out onto the floor. Customers could browse through fresh items, find treasures, and it created energy and excitement in the store. It felt interactive, fun, and rewarding — which encouraged people to stay longer and spend more money supporting Goodwill’s mission. Recently, this location adopted the “covered bins until items hit the shelf” practice, where customers are not allowed to touch anything new until employees completely stock it. I understand the intention is to “be fair to everyone,” but in reality, this policy creates more negatives than positives. First, it slows down productivity. Instead of employees being able to roll out multiple carts and continue working on the next batch, they now have to stop and individually stock shelves while customers wait around watching covered bins. In the old system, customers could browse through new items while employees continued preparing more merchandise. It kept the process moving faster and actually reduced the amount of shelving work because customers bought items directly from the carts. Second, it removes the excitement from shopping. The thrill of seeing fresh merchandise come out is part of what keeps regular customers coming back. Now the atmosphere feels restrictive and controlled, almost like customers are being treated as if they can’t handle browsing respectfully. Instead of creating excitement, it creates frustration because people are forced to stand around waiting rather than actively shopping. And before management says, “We do this to keep things fair and prevent arguments,” I want to respectfully point out that in 15 years of shopping at Goodwill stores, I have never once seen an actual fight break out over merchandise. The general understanding among customers has always been simple: whoever grabs or touches the item first gets it. Most people already respect that naturally. Even if disagreements occasionally happen, that’s something management can easily handle with clear rules and quick mediation. For example, if two customers genuinely dispute an item, staff can step in and resolve it immediately with a simple process. Retail environments deal with customer disagreements all the time — that’s not unique to Goodwill, and it shouldn’t justify removing one of the most enjoyable parts of the shopping experience for everyone else. Ironically, the current policy may actually create more crowding and tension because customers now hover around employees waiting for access instead of naturally spreading out and browsing multiple carts. This policy also seems inconsistent with efficiency in other areas. Managers already spend time responding to register approvals, customer assistance calls, and other operational tasks. Occasional customer mediation is simply part of running a retail store. Meanwhile, allowing customers to browse carts while employees continue production could significantly improve workflow and throughput. At the end of the day, customers come to Goodwill not just to buy things, but for the excitement of the hunt. That excitement encourages repeat visits, longer shopping trips, and more purchases that support Goodwill’s mission. The old system created energy, movement, and efficiency. The current system feels slower, less engaging, and unnecessarily restrictive. I genuinely hope management reconsiders this policy because the previous approach worked better for employees, improved merchandise turnover and overall sales potential, boosted customer excitement and morale, and created a more efficient and enjoyable experience for the store overall.
• MD

  Markie Dewey

  May 1, 2026
  2.0
  I’ve been a frequent shopper at this Goodwill for a long time and always enjoyed coming here. Recently, there’s been a change in management, and customers are no longer allowed to browse new racks before they’re placed on the floor. I understand the intention of fairness, but this policy actually makes the shopping experience less convenient for regular customers. Many people—resellers and everyday shoppers alike—stop in specifically to check new items quickly. Now, it requires searching the entire store, which can be time-consuming and discouraging. Not to mention, it’s created a more awkward shopping environment. Instead of being able to browse in one place, customers end up following along the employees as items are put out across the store, which feels uncomfortable and less natural than simply allowing access to new racks. Other Goodwill locations in the area don’t enforce this, and it’s never been an issue before. It would be great to see a more customer-friendly approach that balances fairness with convenience.
• SD

  SusieAnthony Dominguez

  Apr 25, 2026
  4.0
  Really nice store, a little bit of over pricing but really clean nice store
• AA

  Amparo AA

  Apr 7, 2026
  1.0
  come here often, and while some staff are kind, others have been noticeably rude. Recently, I witnessed behavior that was especially concerning. I heard the new manager, Roman, speak in a way that appeared discriminatory toward a disabled shopper. I also learned he told a disabled employee—who reportedly has a medical need to sit when necessary—that they were not allowed to sit, even briefly. That employee is one of the hardest-working individuals I’ve seen, which makes the situation even more troubling. Because of this, I will no longer be coming to this location. I also plan to report these concerns to HR. This experience has been extremely disappointing, especially for a nonprofit. I hope the situation is taken seriously and addressed appropriately.

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