American Eagle

Reviews

• AG

  Andres Gonzalez

  Aug 22, 2026
  1.0
  The Worse manager Amanda ! Super rude , my Daughter purchased a jeans there she removed the tags but had the receipt! She never wore the jeans she came up to the front area with attitude, we wasn’t even done explaining what was the issue ! Horrible attitude! No help from her part ! We won’t buy anymore at this store anymore .
• JT

  Jorge Th.

  Aug 5, 2026
  1.0
  I paid for my purchase by card. Even though the payment terminal displayed “Approved,” their checkout system did not register the payment so they kept the item and also my money.
• CB

  Caitlin Bledsoe

  Jul 14, 2026
  5.0
  Amanda runs a pretty amazing crew! She’s got her eyes and ears everywhere. Her engagement is genuine! I will shop here over La Cantera any day! Thanks Amanda!!
• AE

  Ashley Elliott

  Oct 1, 2023
  1.0
  Let me begin to say, shame on these associates and "management" team. I'm an ASM for a retail so and the experience I just received 4:00pm on 10/1/2023 was absolutely horrible. 1st out of 2 visits in the same day. In retail all staff should greet customers NO matter how busy the floor is. There was not one associate out 5-8 employees who did not greet us, or any of the few customers after us, as I am on the floor, there are groups of girls together and as my husband is waiting for me to browse he said he over hears them talking about "guys".. he noticed the same thing WHO WERE EMPLOYEES & WHO WASN'T?? CONTINUE.. 1st visit I needed help understanding a return, if there even could be one using rewards on an item being I didn't pay anything but had a $35 dollar reward and that is how I was able to get my item. They told me I had to call customer service. So as I call I over heard another girl ask the little girl who gave me the number what happened. She moved passed her face so I could see what she saw. Which was no secret but okkk. I got customer service on the phone, they advised me they could receive the item REGARDLESS if a reward was used (fyi in case somebody else has this issue) and that the reward would go back on the account with in a few hours sometimes a few seconds. So they finish the return. I leave. We are walking back to leave the mall and being they are a bigger store compared to the store I work near I chose to stop in and use that reward that showsd was there that did not appear before. Instead of helping me understand or showing me the cashier looks at me out of discomfort and says, um you might have to wait for that to come back. You will have to pay full price. WHAT! It says "New" reward $35. So I will never go back to that location. I might even consider canceling AE cc as well. They have issues updating account information but are quick to take your payment. I'm so upset. This is my local mall. So now I will travel further to just hopefully get better customer service than this. Do better AMERICAN EAGLE NORTHSTAR!!!!
• MR

  Maria Rubio

  Aug 23, 2018
  5.0
  Por los especiales

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