ALO

Reviews

• SS

  Shaun Stevens

  Sep 17, 2026
  1.0
  Very rude and inattentive customer service. I waited as the only person in line to make a purchase only to have 4 people line up on the other side of the check out counter nearly 5 minutes of me waiting. I was then told that I was not in line (there is no direction as to where the line is to be) and told I had to move to the back of their line. I told the associate that I was first in line and was waiting long before the other arrived, but she could have cared less and rudely told me to go to the back of the line. For the ridiculous price they charge for merchandise, they MUST have better customer service. and management!
• MM

  Makenzie

  Aug 27, 2026
  1.0
  Poor customer service!
• RF

  RiverGrimaldi Fantsoli

  Aug 15, 2026
  5.0
  The employees were incredibly friendly and attentive while I browsed the store. I appreciated how they checked in with me and offered assistance whenever I needed it without making me feel pressured. They gave me plenty of space to look around, try things on, and compare different options at my own pace. It was a comfortable and enjoyable shopping experience, and I really appreciated the great customer service!
• BB

  Brenna Brazzill

  Aug 5, 2026
  2.0
  Customer service is horrible every single time in store at this location. The associates will make eye contact with you but will dodge assisting you. The line is always very long even though there are multiple associates in store just standing around. Would suggest a different location or shopping online only.
• MS

  Maria Sanchez-Vasquez

  Jun 16, 2026
  3.0
  Customer service in-store has been consistently disappointing. On two separate occasions, my account, including my points and closet, was deleted without resolution. Now, when attempting to complete an in-store exchange, I’ve been told I am outside of the allowable timeframe. This is particularly frustrating given that I travel frequently for work and was unable to address the issue sooner. Considering the price point of the merchandise, I expected a higher level of service and flexibility. I would like to acknowledge Paula, who stepped in and provided excellent assistanceshe truly made a difference in an otherwise frustrating experience. Unfortunately, it seems that the overall standard of customer service has declined, and the true meaning of customer care is often overlooked.

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