Plato's Closet

Reviews

• TJ

  Tressa Jordan

  Aug 7, 2026
  1.0
  Do not SHOP AT THIS LOCATION. THEY DONT want people to benefit from the tax free weekend. I called and asked if I could return my items and was told yes as long as it still has the tags the receipt and is within the 7 days. I just bought the stuff 3 days ago and everything had the tags and I had my receipt. However halfway thru my return I said if it will help Im going to repurchase everything Im returning it for the tax free weekend which I didnt know about prior to making my purchase. The moment I told the girl this she took her phone and left the register and came back and said my manager wants to speak to you. I declined, to talk and then she said you can't repurchase the items we are going to told them until the tax weekend is over like wow really. They truly didn't want me to get the tax free benefit! Such a ashame that people are so hateful!. Like really the whole US is being impacted by high prices. If I had never said anything to them then I would have been able to repurchase my items. I just walked away and said well dont worry about it Ill just take my business somewhere else. I did a return at Burlington and had no issue at all with repurchasing the same items at the same time as doing the return, So I know it can be done. The hate in this world is something else! They place is more concerned about the money and not the customers. When that lil girl said they were going to hold my items until the tax weekend was over that was all I needed to hear. This is a follow up to the response to me You are correct I did bring back my items because it is the tax free weekend as I stated this from the beginning. However Im new to Texas and I did not know or I would have waited to make my purchase. When I came to this location the store was not busy at all and I do have proof from my video so that was not concern. Also the reason I spoke up and mentioned I was going to repurchase all the items is because I was trying to be helpful and save time thinking you could enter the receipt number and information like the person did at Burlington instead of looking up each individual item because I know that can take a long time and you have other customers to help. I was trying be helpful and got met with someone being rude. You weren't busy at all which is why the girl walked away to go sneak off and call the manager and everyone else was putting items away stocking things. I also said I apologized for the inconvenience because I had basically purchased $500 worth of items and I said I appreciated them for taking the time to refund my items. However I can tell by the response from whomever replied to my post that the people at this location are very unprofessional and only care about making a buck. I understand it is a business but good customer service, tone,empathy and understanding will bring back repeat customers. Saying I got my shorts in a bounce is very unprofessional (btw I had on jeans) Also I was not returning all the items I purchased either. I ONLY returned $260 something and by the time that girl returned with the manager on the phone my refund was already done and completed so that proves it didnt take long because the girl who was helping me left to call the manager and came back in a few minutes. There was one couple at the register when I was doing my refund and no one in line, and even if there was isn't it part of the job to ring things up? If there was a line I would have been happy to wait until it wasnt busy as I do understand I had alot of items so that was never a concern. They concern is how it was handled and now this very unprofessional response to my post. As I stated when I was there. It is okay, I will just take my business somewhere else and I walked out. I was respectful and pleasant clearly something this store knows nothing about. If I had never mentioned I was returning the items because of the tax free weekend, none of this would've happened and I would've been able to repurchase my items for my children for school. I thought I was being helpful by explaining what I was doing
• KR

  Kali Faith Reis

  Jul 28, 2026
  1.0
  7/28/26 my best friend and I were in store shopping for my birthday. With our kids. 4 5 five and under. She has left a review and was gaslit by the owner that the employee isn’t the problem we said he is. My husband called about our experience and was apologized to. We were cornered by a male employee today. About us correcting our kids (who were not bothering anyone) they were just being too loud for our liking. This employee cornered. And told us to stop fighting with our kids. We weren’t. We were just being moms. He had dark brown hair up in a bun I believe. A black tshirt with four pictures of the same person on it with different colored backgrounds behind each photo. A brown crossbody bag. My friend bought her dress she had picked out. I put my three items back. Because he ruined our whole vibe. My four year old cried the whole way home because I was so stressed over the interaction. Needless to say. We won’t be back. My husband was told this guy has been a problem before and was apologized to. My best friend was told she’s wrong. It can’t be both ways. The rest of the staff has always been kind to us. Very disappointed
• LS

  lesley smith

  Jun 3, 2026
  5.0
  They always have great finds. They also pay well for your clothes.
• AB

  Ash B

  May 22, 2026
  1.0
  SO UNPROFESSIONAL
• CM

  Cheryl Murphy

  Apr 26, 2026
  5.0
  All very sweet young ladies!!! Thanks for your help! Very assertive. Great customer service!!