David Yurman

Reviews

• JR

  Jon Rizvi

  Aug 1, 2026
  1.0
  Lack of professionalism and urgency. No sorry for the wait. Disrespectful.
• UK

  Urban Kotzur

  Jul 16, 2026
  5.0
  Demi is the best! Always a great experience & looking forward to our next visit!
• SP

  Shane Presley

  Jun 25, 2026
  5.0
  I'm very thankful for the team at my DY in Plano, TX. I recently visited another location and they don't compare to the team at Legacy West in Texas. The team at Legacy West is very welcoming, kind, nice, knowledgeable, and proud of the product. Carlos is my man!When he's helping other customers the team is always there.
• MM

  MARV

  Jun 13, 2026
  5.0
  We absolutely love shopping at the David Yurman store in Legacy West, Plano. Their jewelry collection is stunning, with beautiful pieces available across a wide range of price points. The women’s cable bracelet collection is timeless and elegant, and their men’s bracelets are incredibly stylish and sophisticated. A special thank you to Carlos, who always provides exceptional service. He is extremely knowledgeable, patient, and genuinely attentive to our needs. Rather than simply showing products, he takes the time to understand our preferences and offers thoughtful suggestions and guidance that are always spot on. The entire shopping experience feels luxurious, welcoming, and personalized. We truly appreciate the attentive care and outstanding customer service we receive every time we visit. Highly recommend this store to anyone looking for beautiful jewelry and a first-class shopping experience!
• KA

  Kate Allen

  Apr 26, 2026
  5.0
  I’m only leaving a 5-star review because of my experience with Demi, who was incredibly kind and attentive. I had been walking around the store for quite a while without any assistance, despite there being three associates available. One in particular saw me multiple times and chose not to help, which made me feel overlooked and unwelcome. I can only assume I wasn’t perceived as someone looking to spend money based on my appearance, but if I’m in the store, I’d consider myself a potential customer and opportunity for commission. The short, tanned associate with shoulder-length brown hair made no effort to engage and left a very negative impression, especially since I had come in intending to purchase a birthday gift for myself. Demi, who was already assisting another customer, came over as soon as she could and offered help. I shared my disappointment with her, and she handled the situation professionally, apologized, and showed me the piece I was interested in, which I ended up purchasing. 10/10 service from Demi. She completely turned around my experience. The other associate could benefit from taking a page out of her book, every person who walks through the door deserves to be treated as a valued customer.

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