GW
GeNelle Willis
Sep 19, 2026
I have shopped at JCPenney stores across Texas, and have always loved the store, but I won’t be returning to this one. Three different employees, 2 in the lady’s section, 1, not sure, were downright rude, disrespectful, and ugly to me for absolutely no reason. I was trying to be nice to all 3 of them. But they couldn’t have cared less. The first one shoved over the three blouses I had just bought after she had sacked them up, and called the next customer up to cut me off from asking basic questions about return policies. The second time, I was questioned about the reason I had come to exchange or return two blouses. Why hadn’t I tried them on in the store? Completely none of her business, but I tried to explain that the dressing line had been a mile long during the university student sale. She cut me off before i finished, and proceeded to check me out. Awful rudeness and negative attitude. The third time, I just called because after 2 terrible experiences with nasty employees, I decided I didn’t want to come pick up a blouse bought online. I didn’t want any more unpleasant experiences. The lady who answered the phone explained how the return would work, but I couldn’t hear part of her explanation. I politely asked her to repeat, and she got mad, rude, and disrespectful. She refused to repeat it, and just started insisting that it would just go back on my card. She wouldn’t explain how. I give up. I will eat the money that blouse cost, if it never gets refunded to my card because I am never having anything to do with this particular store again.