J.Crew Factory

Reviews

• DT

  Danielle Traynor

  Jun 7, 2026
  5.0
  Avery and Amy were so friendly and helpful in answering my questions about sales, inventory, and products. The clothes themselves are very well made, their t shirts resist fading, holes, and tears better than several similarly priced and even more expensive brands I’ve tried.
• AC

  Angela Collins

  Mar 7, 2026
  5.0
  Good location, selection hadn’t been stocked with the new summer stuff but customer service was great! There was a young lady who was helpful and super friendly. She answered my questions and helped get my dressing room set up to try my selections.
• LM

  Lynda Meeks

  Sep 30, 2025
  3.0
  I recently returned a few items at J.Crew and was disappointed by the experience. When I purchased, the staff were very friendly, but during my return the attitude felt more like they were doing me a favor than providing service. If J.Crew wants customers to keep coming back, it starts with treating people respectfully and consistently — whether they’re buying or returning.
• FA

  Fereda Allen

  Jan 31, 2025
  5.0
  My hubby had an event and forgot his tie. Went to a big retailer that didn't have a simple black tie and called J Crew to check and the u held it. Saved the evening. Thank you. Very clean store and very helpful associates.
• LM

  Lauren Marsocci

  Oct 10, 2024
  4.0
  They definitely have nowhere close to the full inventory of the J.Crew factory online, especially in the dress department. They had almost no dresses. I did ask the staff about this and they said they just don’t get that much inventory. I will probably go back, but just to do J.Crew factory returns. It seems like a lot of the stuff in here is manufactured just for J crew factory.