Ralph Lauren

Reviews

• MS

  matthew Sison

  3 days ago
  1.0
  Workers are very condescending and rude.
• MS

  Michelle Simmons

  3 days ago
  1.0
  Customer service was very poor! Did not ask me if I wanted a store credit or a refund, just automatically put it back on my card before I could even say anything 😡😡😡
• LT

  Leo Turner

  Jun 30, 2026
  4.0
  I recently visited the Ralph Lauren store at the Houston Galleria, and overall I had a great experience. The management team was outstanding and truly set the tone for the store with their professionalism, attentiveness, and commitment to excellent customer service. From the moment I walked in, I felt welcomed, and it was clear that the managers genuinely cared about creating a positive shopping experience for every customer. The store was beautifully maintained, well-organized, and fully stocked with an excellent selection of merchandise. The presentation of the sales floor reflected the premium quality and timeless style that Ralph Lauren is known for, making the shopping experience enjoyable from start to finish. While my overall visit was very enjoyable, I do believe a few of the associates could benefit from additional product knowledge and training. There were a few occasions where questions about products and sizing couldn’t be answered with much confidence. With a little more coaching in that area, the customer experience would be even stronger. Overall, the management team deserves recognition for the excellent job they are doing, and I look forward to shopping at this location again. I would gladly recommend this store to anyone looking for quality merchandise paired with outstanding leadership and customer service.
• JG

  Joel Green

  May 23, 2026
  5.0
  Benny is the absolutely best.
• WJ

  Winston Hamilton Jr

  May 2, 2026
  1.0
  I recently tried to return two online items, one I removed the tag because I planned to wear it, the other I tried on. Refused to take both back, due to small hairs he says he saw. To top it off the store agent acted like he didn’t want to help me as soon as I spoke to him. Been a fan of RL for years, but that was my last order.