Michael Kors

Reviews

• GW

  Greg Wakefield

  Jan 12, 2026
  1.0
  It is shame that you just can't get good customer service at this location. My wife purchased a Michael Kors purse on Monday, last week from this location. It is a smaller purse, and she was concerned that it may be too small. She was told if it was too small, she could return it, and use the full purchase price towards the next size up. When she unpacked it and put her things in on Saturday she realized it was going to be too small. Today, on Monday, 1 week after purchase, and 2 days after unpacking, it she took it back into the same store, with the receipt, to get the next size up. She went in to return the recently purchased purse, and spend more money, to get the next size up. She was told by a lady named Hearre (spelling?), the manager on duty, that the purse was "obviously used", and that you can't return the purse unless all of the plastic it is wrapped in is intact, and you have the price tag. The sealed plastic that you have to rip to be able to open the purse to see if your things will fit. My wife never used the purse, all she did was open it and put her things in. The only time the purse left the house was to take it back to the store to get the next size up. Hearre refused to give my wife the corporate number when requested, and instead gave her the business card of the store manager. We have not yet spoken to store manager about this issue, but I will keep you posted.
• TS

  Tiffany Samone

  Apr 3, 2021
  5.0
  I love the hospitality and the customer service...both times I went I found what I was looking for quickly and had the assistance of the sales person when needed also I was able to look around and browse.
• LD

  Lauretta Donaldson

  Dec 13, 2020
  5.0
  Great service
• AH

  Adriana Hernandez

  Jan 6, 2019
  3.0
  Went to as a walk bye to walk around the mall
• YR

  Yulissa Rosas

  Aug 3, 2018
  5.0
  Francesca and Taylor are always great! They always make me feel welcomed and are always happy to help even if I'm just looking. And give me a call when the items I want have arrived at the store! Thank you ladies!

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