lululemon

Reviews

• CM

  Cynthia Murga

  Aug 1, 2026
  5.0
  I got my pants hemmed and had a minor issue so went back to get a resolution and I left so happy! Elizabeth immediately greeted me and told me they would take care of this offered me options and then the manager Julia also helped me I was amazed at lululemons customer service!
• MS

  Mariam Sibghatullah

  Jul 12, 2026
  1.0
  I am extremely disappointed with my recent experience with Lululemon, both with my online order and the way I was treated in-store. I purchased a pair of men’s pants for approximately $160 through your website. When the package arrived, the pants still had a $49 price tag attached. Naturally, I brought them into the store expecting that the price would be honored or at the very least that the situation would be handled with understanding. Instead, I was told dismissively that the price could not be matched because of company policy. Having worked in luxury retail for over 15 years, I understand that policies exist. However, I also understand the importance of customer experience and service recovery. Sending a customer an item with a price tag that is over $100 less than what they paid creates confusion and frustration. Simply citing policy without acknowledging the mistake or attempting to make the situation right fell far below the level of service I expected from a premium brand. Since my husband was not with me and the pants were intended for him, I decided to return them and receive the balance on a gift card so he could come back later and choose something he preferred. What should have been a straightforward request instead became another uncomfortable interaction. The associate questioned why I wanted a gift card instead of a refund, making me feel as though I was asking for something improper. I should not have to justify how I choose to receive my refund when both options are available. What disappointed me most was not simply the policy—it was the lack of empathy, professionalism, and respect throughout the interaction. Exceptional customer service is about listening, understanding the customer’s perspective, and finding ways to create a positive experience, even when policies cannot be changed. Unfortunately, that did not happen during my visit. I have always viewed Lululemon as a brand that values its customers and stands behind a premium shopping experience. This interaction did not reflect those values, and it has left me questioning whether I want to continue shopping with the brand. I hope this feedback is taken seriously so that future customers are treated with more understanding and professionalism when issues like this arise.
• KC

  Kate Colston

  May 20, 2026
  5.0
  Zach and Luis are the best and so helpful!!! They need a raise and we are so so so happy we came here :) Thank you!!!!!
• YI

  Yalda Ir

  May 8, 2026
  5.0
  I had a great experience at Memorial City Mall thanks to Lou. He was incredibly helpful, patient, and knowledgeable while helping me pick out the perfect Mother’s Day gift. He took the time to understand what I was looking for and gave thoughtful recommendations that made the whole shopping experience easy and enjoyable. Excellent customer service, friendly, professional, and genuinely caring. I really appreciate his help and would definitely shop there again because of the great experience he provided.
• JR

  Jason Rudnicki

  Mar 28, 2026
  5.0
  We stopped by this location while at the mall, and as we were walking in my oldest daughter decided to go across the way to another store. An associate with glasses welcomed us to the store and I didn't think anything of it. As we were checking out he put our items in a bag and then grabbed another bag and mentioned that he'd seen my other daughter carrying her purchase in her hands and how most places now charge for bags. It's little things like this that make me take pause, that bag cost the company pennies but the gesture was what mattered. Excellent customer service!

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