lululemon

Reviews

• RH

  Renee Humphrey

  Aug 29, 2026
  3.0
  I was surprised that a retail store was hosting an event for realtors. They had a DJ, Photo Booth, and marketing table set up in the store during daily hours. It was awkward to enter and difficult to get to some of items we wanted to see. Just plain odd. But the family loves the brand so we did get it accomplished.
• SS

  Sanaii Stanford

  Aug 25, 2026
  1.0
  My friend and I came in knowing that she wanted to buy some headbands, so after browsing the clothing we went to the checkout line where the hesdbands were and saw two associates while approaching the line. While looking down for maybe 10 seconds they walked away, BOTH OF US, and didn’t acknowledge that we were both in line ready to buy 4 headbands. We stood there for about 2 minutes while they chatted in the side by the fitting room, talking about nothing while waiting for an associate to help us. I wouldn’t expect this from a place that sells leggings for 10”$+.
• HE

  Hadeel E.

  Aug 21, 2026
  1.0
  Very disappointing experience at the Lululemon Baybrook Mall location, i know it’s a different location, but I gonna put this review for that company until they have any minimum level of respect and accountability for their customers!!!!!! I know very well that the customer service at many Lululemon locations is not always the best, This is very obvious whenever you read the reviews for any of their locations, but what happened to me today at the Baybrook Mall location( Houston, Tx) was extremely rude, disrespectful, and unprofessional. I went in to have a pair of pants hemmed, which was actually my first time having Lululemon pants altered. I put the pants on in the fitting room, and an older lady employee came into the fitting room to take the length I wanted. She asked me, “Do you want them dragging on the ground?” I paused for a second because I was trying to understand exactly what she meant, and I told her, “Not that much.” She repeated the question again, but this time with a very rude tone: “Do you want them DRAGGING on the ground?” I paused again because I genuinely didn’t understand what length she was referring to , and because if I wanted them dragging to ground why im trying to have them altered !!! I asked her, “I’m sorry, I don’t understand what you mean. Could you show me what you mean?” She responded with an annoyed and disrespectful attitude and said, “Oh my gosh,” in a very condescending way. I was honestly shocked. I couldn’t believe someone could speak to a customer like that, especially over something so simple that would have taken only a few seconds to explain—and it’s literally part of her job. At that point, I raised my voice and said, “Why are you talking to me like that? I don’t like the way you’re speaking to me. Please don’t speak to me like that.” She then said, “If you don’t like the way I’m speaking to you, then I’m not going to do it. I’ll get someone else to do it.” I said, “Yes, please do.” A few minutes later, she sent someone who turned out to be the manager. He came with a fake smile and simply continued the interaction as if nothing had happened. He asked me, “Do you want them dragging to the ground?” I told him, “If you are the manager, and she brought you here to finish the job, and you are going to deal with me as if nothing happened, then who at this terrible place is actually going to listen to me about my bad experience?” The issue was not the hemming or even the misunderstanding about the length. The issue was the disrespectful attitude and the complete lack of professionalism. I expected, at the very least, an acknowledgment not for the situation to be completely ignored! Very disappointing experience. Never again at this location—or at any other place that doesn’t know how to treat people with basic respect. And this is not the end of it. I will continue contacting the company by email and reporting this unacceptable incident until the people responsible are held accountable. I sincerely hope there is someone responsible within this company who will take this matter seriously and take appropriate action.
• VC

  Vera Chang

  Aug 17, 2026
  5.0
  A clean store with great service. They also have a La La Land Coffee inside. Easy to park as well. Highly recommend!
• MW

  Mike Wilson

  Jul 22, 2026
  2.0
  The sales rep was excellent , but when I got to the counter the Guy cashier was giving me extremely awkward weird looks EVERYTIME I handed him the Cash to purchase so I said " I'll pay in exact change " he said " we don't take pennies " when he saw me counting out my four pennies so I replied oh ok so I handed him a total of 41:10( a dime ) he took the money in total and then he said " Do u have a nickel it rounds up "I didn't want to argue with him at this point so I handed over a nickel " . At the end of the transaction I asked him " do you know why I place the bills in the center of the counter "? He replied with some weird remark that did not come close to my question so I proceeded " so that the camera can clearly see the denomination of each bill.". He handed my reciept I left . The problem is , if lululemon doesn't understand that when a customer is paying for items if they use cash they shouldn't get any push back from the cashier . Lululemon own video of this encounter would confirm the guy isn't within their company guidelines. And this location is soo sometimes in customer service sometimes the manager stays within guidelines and sometimes the manager gives me push back . I've bought from this location prior and EVERYTIME there's a level of pushback but this is the first at the check out counter .

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