American Eagle & OFFLINE

Reviews

• LL

  Li

  4 days ago
  1.0
  This was my first ever purchase from American Eagle. I never wear jeans because they never fit me right. I always just browse this store hoping a pair of jeans would fit. I finally found a pair but since I’ve never bought from here before didn’t know they offered other length sizes. None of the employees here told they came in other lengths. There is a black girl cashier with long hair. She was my cashier when I paid for my jeans. A friend told me to look online and there were other lengths offered online. So, I called to making sure I could exchange my jeans without the receipt because I accidentally threw it away in recycling. They told me yes so I went back there with my jeans and the tags there. She was there when u went to exchange my jeans. She kept yelling at me I can’t return my jeans without all the tags even though all the tags were there. I proceeded to tell her that and she kept yelling at me in front of other customers. I ended up being able to the receipt in my account and was able to exchange the jeans for a different length that was available online at another store. But in all honesty, I will never buy another pair of jeans from this brand again. Not only because of the bad customer service but because their exchange policy is more complicated than it should be. I’m fortunate I was able to locate my receipt which is something the cashier should’ve been able to do but didn’t.
• EM

  Eunice Morales

  Aug 10, 2026
  1.0
  ⭐️ 1-Star Review — Extremely Disappointing Experience I had a very frustrating experience at American Eagle in Memorial Mall, especially with Manager Elizabeth. I originally purchased an item but was unable to try it on because the fitting room line was extremely long. I came back to the store to exchange it, expecting a simple and reasonable solution since I had never even had the opportunity to properly try it on. Unfortunately, instead of feeling helped, I felt dismissed and frustrated during my interaction with Manager Elizabeth. The whole situation could have been handled with much better customer service and understanding. I understand that stores have policies, but customer service and common sense matter too. I was trying to exchange an item because I couldn’t try it on during my original visit due to the extremely long fitting-room line. Very disappointing experience. I expected much better from American Eagle and especially from a manager. I hope corporate takes this feedback seriously.
• JM

  Jonathan M

  Jul 30, 2026
  1.0
  1-Star Review I had a very disappointing experience at American Eagle while picking up an online order. I was waiting in line behind another customer when a couple walked up behind me. I was briefly on my phone, and I overheard the man say something along the lines of, “Let’s just cut him.” I didn’t respond because I couldn’t believe someone would actually do that. When the next associate called for the next customer, the couple walked in front of me. I immediately said, “No, I’m next.” Instead of acknowledging what happened, the couple argued with me, made insulting and passive-aggressive comments, and continued to insist they belonged in front of me. What disappointed me the most was how the situation was handled by the staff. Rather than addressing the customers who cut in line, I was asked to step aside. Security and even a police officer were called, and I was the one being questioned. Meanwhile, the couple refused to provide their names and were escorted out for their own protection, despite my being the person who felt wronged. I repeatedly requested that management review the store’s surveillance footage because I believe it would clearly show what happened. My goal has always been to have the camera footage reviewed so the situation could be handled fairly. Instead, I left feeling dismissed, embarrassed, and unsupported. As a customer, I expected staff to investigate the situation impartially before treating me as if I were the problem. This experience has left me extremely disappointed with the customer service and conflict resolution at this location. I hope management reviews the security footage, investigates this incident thoroughly, and provides additional training to employees on how to handle customer disputes fairly and professionally.
• SL

  Sandra Llorente

  Jun 23, 2026
  1.0
  I had a very disappointing experience at this store on Father's Day. The cashier did not explain any of the available discounts, so I was left unsure whether I received all the savings I was eligible for. I purchased three pairs of pants and asked for a second bag because one of them was a gift. Instead of helping in a courteous manner, she simply tossed the bag onto the counter, which I found unprofessional and rude. In addition, during my entire shopping trip, not a single employee approached me to ask if I needed assistance. While checking out, the cashier seemed more focused on chatting with her coworker than providing good customer service. I expected a much higher level of professionalism and customer care from this store. Unfortunately, this experience left a very negative impression. ★☆☆☆☆
• ZK

  ZAZIK KLEVNAH

  Apr 18, 2022
  4.0
  Got me some new jeans.. Nina took good care of me .. thank you Nina🤗

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