Michael Kors Outlet

Reviews

• JJ

  Jayd

  Jul 18, 2026
  1.0
  I opted for store pickup at the Michael Kors store in Grapevine Mills, Texas, and unfortunately, it turned into a very frustrating experience. When I arrived, I provided my order number and driver's license. The store representative went to retrieve my order but returned saying that the pickup name on the order did not match my ID. I explained that it should be the same, logged into my account, and showed him my order details. I also pointed out that the billing address on the order matched the address on my driver's license. Despite this, he repeatedly insisted that he could not release the order because of "store policy." I tried multiple times to explain that I had received the order pickup email, that the purchase was a gift I needed for the following day, and that it was already 8:30 PM, making it very difficult for me to return another day. Instead of listening or trying to help, the representative was dismissive, rude, and displayed an arrogant attitude throughout the interaction. After exhausting every attempt to resolve the issue, I asked other employees in the store if they could explain what was supposedly wrong with my information or how I could correct the pickup name that the representative claimed did not match. At that point, a second store associate stepped in, reviewed my order, and immediately retrieved it for me. When I looked at the paperwork, my pickup name clearly matched the name on my driver's license. This entire situation could have been resolved in minutes if the first representative had taken the time to verify the information properly instead of refusing to listen. The unnecessary delay, lack of professionalism, and poor customer service made what should have been a simple store pickup an extremely unpleasant experience.
• AS

  Ali Sanchez

  Jul 11, 2026
  5.0
  Staff is very welcoming. Always a pleasure to visit here.
• RD

  Re'A Dirks

  Jun 21, 2026
  1.0
  I bought a wallet, backpack and two pair of sandals. The backpack zippers are poor quality and I'm afraid they will break. I went back 4 days later exchange with my receipt not get a refund and was told since it was used so I couldn't return. It was 4 days. But they let me get a larger wallet and it was also used as they say. Racism is still alive and well at Michael Kors in Grapevine. I'm telling anyone who will listen. Terrible customer service.
• FJ

  Fernando Juarez

  May 18, 2026
  5.0
  I love this store. Very welcoming and always great deals going on. I got a nice simple wallet for less than what I expected.
• PN

  Pretty NikkiTx

  May 9, 2026
  1.0
  I am extremely disappointed with my recent experience at the Michael Kors store at Grapevine Mills. As a longtime loyal customer who has spent thousands with this brand over the years, I have never been treated this way before. During my visit, I was noticeably followed around the store while other shoppers were not, which made me feel very uncomfortable and singled out. Shopping should never make a customer feel profiled or unwelcome. This experience truly changed my perception of the brand and has made me reconsider continuing to shop with Michael Kors. I sincerely hope management addresses this issue so no other customer has to feel this way.

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