Michael Kors Outlet

Reviews

• EA

  Ehab Moe Abde

  5 days ago
  1.0
  As always walking inside the store, I was stopped aggressively by the workers on the door, almost screaming at me telling me to stop. You can’t come in due to the fact that they only had to employees when I looked inside the store. They had almost 3 very unprofessional I will definitely not recommend and I will be never visiting the store after spending in the store thousands of dollars.
• GD

  german dario rodriguez daza

  Oct 4, 2026
  1.0
  8 customers in store and you have to wait at the door be allowed in and browse. Not sure if this is out shoplifting concern or some elaborate manufactured scarcity tactic. Either way lost the sale of the group in front of us and an our sale . Commons sense people is Michael Cors not Cartier
• JJ

  Jayd

  Jul 18, 2026
  1.0
  I opted for store pickup at the Michael Kors store in Grapevine Mills, Texas, and unfortunately, it turned into a very frustrating experience. When I arrived, I provided my order number and driver's license. The store representative went to retrieve my order but returned saying that the pickup name on the order did not match my ID. I explained that it should be the same, logged into my account, and showed him my order details. I also pointed out that the billing address on the order matched the address on my driver's license. Despite this, he repeatedly insisted that he could not release the order because of "store policy." I tried multiple times to explain that I had received the order pickup email, that the purchase was a gift I needed for the following day, and that it was already 8:30 PM, making it very difficult for me to return another day. Instead of listening or trying to help, the representative was dismissive, rude, and displayed an arrogant attitude throughout the interaction. After exhausting every attempt to resolve the issue, I asked other employees in the store if they could explain what was supposedly wrong with my information or how I could correct the pickup name that the representative claimed did not match. At that point, a second store associate stepped in, reviewed my order, and immediately retrieved it for me. When I looked at the paperwork, my pickup name clearly matched the name on my driver's license. This entire situation could have been resolved in minutes if the first representative had taken the time to verify the information properly instead of refusing to listen. The unnecessary delay, lack of professionalism, and poor customer service made what should have been a simple store pickup an extremely unpleasant experience.
• AS

  Ali Sanchez

  Jul 11, 2026
  5.0
  Staff is very welcoming. Always a pleasure to visit here.
• RD

  Re'A Dirks

  Jun 21, 2026
  1.0
  I bought a wallet, backpack and two pair of sandals. The backpack zippers are poor quality and I'm afraid they will break. I went back 4 days later exchange with my receipt not get a refund and was told since it was used so I couldn't return. It was 4 days. But they let me get a larger wallet and it was also used as they say. Racism is still alive and well at Michael Kors in Grapevine. I'm telling anyone who will listen. Terrible customer service.

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