J.Crew Factory

Reviews

• JT

  jose Torres

  Aug 28, 2026
  1.0
  Approximately one month ago, our initial visit was met with exceptionally rude service, which we perceived to be racially biased. Despite this disheartening first impression, and upon my wife's suggestion, we decided to give your store a second opportunity, hoping it was an isolated incident. Regrettably, our return visit today, August 28th, 2026, at approximately 12:55 PM, only served to reinforce our initial concerns. Upon entering the store, my wife and I were completely ignored by the staff present. Within moments, another customer — a white lady — entered. To our dismay, the employees immediately and warmly greeted her, offering detailed information about current promotions and readily available assistance. This stark contrast in service was painfully evident and left us feeling profoundly disrespected and directly discriminated against. We specifically observed that a blonde female employee, who wears glasses, exhibited consistently dismissive and unwelcoming behavior towards us on both occasions. Her conduct, combined with the general lack of acknowledgement from other staff members during today's visit, strongly suggests a troubling pattern of differential treatment based on race.
• RL

  Roberto Lujan

  Aug 19, 2023
  5.0
  Fashionable and great clothing 👌
• AK

  Ahad Kheraj

  Apr 14, 2019
  1.0
  Great prices but the associates are so rude .