Express

Reviews

• DM

  Dallas Monroe

  Jul 14, 2026
  1.0
  They lock the doors at 7:40. Adjust your business hours.
• KB

  Kristina Barker

  Jun 26, 2026
  5.0
  I had assistance today from McKenna while shopping for a birthday dress, and she was absolutely amazing! She helped me try several options, including dresses that were on sale and others that weren’t, and she remained so patient and attentive throughout the entire experience. Whenever I asked for her opinion, she was honest, helpful, and incredibly kind. Her customer service truly stood out, and I really appreciated how comfortable and enjoyable she made the experience. Thank you, McKenna!
• HH

  huy huyyy

  Dec 30, 2021
  5.0
  I don't normally write reviews, and besides, most Express stores I've been to have been pretty hit-or-miss with the customer service. In this case, though, I wanted to give 5 stars to the Firewheel Town Center location and recognize Kevin, one of the employees here. We had purchased several online orders as gifts for visiting family members, and the products arrived from the online warehouse in good condition, but they were wrinkled and rumpled after being folded up in boxes in transit. I called ahead and it turns out this store has a clothing steamer in the back room typically used when they're unpacking their own merchandise. I decided to give it a shot and brought my items in to the Firewheel store and explained my situation. While steaming clothes is probably a very unusual request from customers, Kevin understood that I wanted the gifts I'd ordered to be in great shape! He was so incredible and took them right to the back and steamed the coats for me! I also wanted to recognize Kevin on how communicative he was. Before taking the clothes to the back room, he gave me an estimate of the time it would take. However, he quickly found out the steamer needed to go through a warm-up process. Instead of making me wait longer than expected, he came out and informed me that it would take 5-10 extra minutes. He checked in with me at least two times about how much time would be needed. I really appreciate how the staff didn't leave me hanging and took the time to track me down in the store and update me. I also had to take care of some returns in-store with Kevin, who was really kind with this too. He paid attention to the little things: like asking what size bag I would prefer, neatly stapling all my return receipts, and making really pleasant conversation with me while we waited for the computer system to load. He even threw in an extra coupon on top of my rewards! None of this was necessary—he could have just stood there in silence, or handed me back crumpled receipts, etc. I was really happy that he paid attention to those details that other people probably wouldn't—that stuff really adds up, builds loyalty, and is noticed! So, bravo to Kevin and the team at this location. Thank you to all you do and we will surely be back!

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