Express

Reviews

• EH

  Erica Jowett Hirst

  Aug 19, 2026
  1.0
  This morning around 10:00 am, I went to Express to return a shirt. I had bought 3 shirts ($50 each) for BOGO 50% off. So that’s 2 full price, and 1 half price. The shirt that I was returning was rung up second in the original purchase, so the 50% discount was applied to that shirt, and the store would not issue a full refund, despite my having purchased 2 shirts at full price. I asked if there was a manager who could override the computer, and the assistant manager told me no. This was of course upsetting, and the assistant manager did not seem to understand the problem nor was she sympathetic to the situation. Another employee understood the problem and I said “Thank you for understanding math,” to which the assistant manager (taking offense) replied “That’s not nice. I hope you pray.” Then later said, “I’m not dumb. This is why I have this position” (or something similar). Because it was apparent that the situation was not going to be resolved, I agreed to take the lower return price, and the assistant manager completed my return (clearly upset), after which I asked if I needed to sign anything. She did not respond, turned away, threw a stapler on the counter, and walked away. The employee on shift with her kindly apologized for the situation. My hope is that someone can work with the assistant manager on her customer relation skills.
• MM

  MroKtober05

  Jul 7, 2026
  1.0
  I had a very disappointing experience at the Express store in Stonebriar Mall. I went in to return a jacket, and the staff insisted it had already been returned, even though it had not. Instead of trying to help resolve the issue or investigate further, I was made to feel like I had done something wrong. I then went to another Express location with the exact same jacket and receipt, and they processed the return without any problems. That made the experience at this location even more frustrating. I’ve spent thousands of dollars shopping at Express over the years, but the customer service at this store was by far the worst I’ve experienced. I felt unwelcome, dismissed, and treated without the level of respect that loyal customers deserve. I hope management takes customer service and employee training seriously because no customer should leave feeling the way I did. Unfortunately, I will not be returning to this location.
• PP

  Praveen

  Apr 28, 2026
  1.0
  They dont open on time, been waiting for 30 min. Its 10:30 am morning, still closed.
• MG

  Matha Goram

  Apr 25, 2026
  3.0
  The standard trap "Buy One Get 50% Off 2nd item" is overworked here.
• SS

  Sonia

  Apr 24, 2026
  1.0
  I had a really disappointing experience at the Express store in Stonebriar Mall. One of the employees was extremely rude and unwelcoming. I noticed she was greeting and being friendly to customers who were dressed up or carrying designer bags, but she completely ignored me. I was dressed casually, and it honestly felt like I was judged based on my appearance. Customer service should be respectful to everyone, regardless of how they look. This experience left a bad impression, and I won’t be shopping here again.

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