ALO

Reviews

• NL

  Nancy Vargas Lozano

  Sep 16, 2026
  3.0
  Customer Service sucks despite the insane quantity of ladies available at the store. Literally, a lot of staff, efficient? Not even close. My husband even made fun saying if this is why Alo is so expensive, we should be able to reduce costs really easy. We arrived with the intention to exchange one of the pieces I bought online, I asked a lady for information, she called someone else and that lady called someone else... Normally, good brand, good service, not in this case. We were quite happy to have an Alo closer to home, well, I will keep ordering online...
• PC

  Pam Connor

  Sep 2, 2026
  5.0
  First time going into ALO. The employees were so incredibly helpful. Helped me find what I needed and gave helpful suggestions.
• SC

  Saj C

  Aug 29, 2026
  1.0
  Nah.
• CC

  Cherry Cheung

  Aug 7, 2026
  5.0
  There is a woman always smile, and say hi, bye. And the hats and clothes are super good
• TS

  Taylor Smith

  Jul 27, 2026
  1.0
  I had a very disappointing experience at the ALO store in Stonebriar Mall. I came in fully intending to shop, but I waited about 15 minutes before anyone offered to help me. While I was waiting, I ended up having to Google information about the products myself because there was no one available to answer my questions or help me. Even after I found associates to assist me, I kept having to search for someone because no one followed up or stayed engaged. One associate, Allison, checked the stock for an item I wanted, but she came across as annoyed by my request. When the item wasn’t available, she didn’t offer any alternatives, styling suggestions, or recommendations she simply ended the interaction. I ended up leaving without purchasing anything because I didn’t feel welcomed. For a brand with premium pricing, I expected much better customer service. I walked in ready to spend money, but instead I left feeling like helping customers was an inconvenience. Unfortunately, I won’t be returning to this location.