Edible Arrangements

Reviews

• SS

  Stacy Spears

  Aug 26, 2026
  1.0
  I am incredibly disappointed with my experience with the Edible Arrangements in Flower Mound. My daughter sent me flowers and a sweet treat for my birthday. According to the ticket, the order was picked up from this location at 5:08 p.m. and delivered to my home by DoorDash before 6:00 p.m. It was brought inside immediately. By that same evening, the flowers already looked terrible—smashed, wilted, falling apart, and half dead. By the next morning they looked even worse, and today they genuinely look like flowers I’ve had sitting around for a week, not a birthday arrangement that was delivered yesterday. I submitted a customer service request online and received no response, so I called the Flower Mound store directly and spoke with Vanessa. Unfortunately, that interaction was even more disappointing. Despite giving her my daughter’s name and phone number, the order number, delivery information, and details directly from the ticket, she repeatedly acted as though she couldn’t locate the order and suggested it must not have come from their store. I eventually had to walk her through virtually every detail on the ticket before the order was acknowledged. Then I was told that in the Texas heat, flowers can deteriorate if they sit in a car for even an hour. Except these were picked up at 5:08, delivered before 6:00, and immediately brought inside. If an arrangement cannot survive being transported from the Flower Mound store to a nearby home for less than an hour, I’m not sure how selling flowers for delivery in Texas is supposed to work. Ultimately, I was told that because my daughter ordered through DoorDash rather than directly through the store, they would not stand behind the quality of the flowers they prepared and handed to the driver, and that we would have to take it up with DoorDash. That is the part I find especially unacceptable. My daughter paid to have a birthday gift delivered to me. She shouldn’t have to spend the next day chasing down DoorDash because the flowers she purchased arrived looking half dead. Regardless of which platform processed the order, the arrangement came from this Edible Arrangements location. I also explained that I regularly use Edible Arrangements for business orders and that, after this experience and the complete lack of ownership from the store, I will be taking that business elsewhere. A disappointing product can usually be fixed. A disappointing product followed by excuses and refusal to stand behind it is what loses a customer.
• RS

  Ryan Shockney

  Jul 23, 2026
  1.0
  Cancelled an order within minutes of placing. The purchase price was refunded however the tip was processed. I have opened a ticket with corporate and sent multiple emails with no response. Months later still no response. DO NOT TRUST THIS BUSINESS!
• DJ

  Doris Jones

  Jul 22, 2026
  1.0
  Edible arrangements in Flower Mound is the worse. They delivered the arrangements but just left them on the floor without notifying anyone that they were there.
• TS

  Tammy Shockney

  Jul 4, 2026
  1.0
  I am very disappointed with this location… I have placed two orders.. 1 for Mothers Day and 1 for Fathers Day, both orders I was very disappointed First the Mother’s Day order was just left on the porch and the Father’s Day order was delivered late.. I asked for the order to be delivered in the morning, it had not been delivered yet at 1:00, I called them to check the status of the order it had not even been made yet but she said that they would get right on it and get it made and delivered. 5:15 still no delivery, so I called back and they were closed… I get a phone call at 6:30 that they can’t find the house…. REALLY…. Tried to contact someone due to the problem twice with no response back Also, my son has a problem too with this store and has had response to his issue either For the money you pay for these arrangements there should be better costumer service in my opinion..
• CH

  Chasity Harris

  Jul 2, 2026
  1.0
  Store 3634 Long Prairie Rd. Flower Mound, TX is the WORST edible arrangement I have ever ordered from. Their arrangements online is NOTHING like whats delivered! It’s for sure false advertisement! If I could give ZERO stars for communication from this store I would! I requested a get well soon theme, and Peggy the store worker arranged my order that I paid for, nothing like online, but whatever she wanted to place on the order WITHOUT reaching out to confirm! I call the store, and I spoke with Peggy, and was OVERTALKED MOST of the conversation for her to finally say there’s NO manger in the store! She would have to pass my phone number along! No one has reached out to me yet! I should have known this store lack management on how my order was delivered! This store is just taking money, and doing whatever they want! I went placing an order for a very serious moment, and expecting white glove services from this company; For my relative to have A lasting special memory and moment, but it turned out to be THE WORST EDIBLE ARRANGEMENT EVER!!!!!!! Last but not least please do NOT go out of your way to write a sweet note because it will not be attached!

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