Disappointing Customer Service at Sunglass Hut
I tried calling Sunglass Hut multiple times to inquire about the Ray-Ban Meta eyeglasses—specifically, their availability with prescription lenses, Transitions, and the estimated time to have them ready. Unfortunately, the experience was beyond frustrating.
First two calls: They picked up and immediately hung up.
Third and fourth calls: They answered but said nothing. I could hear them talking in the background, but no one acknowledged me. After a few minutes, they hung up again.
I understand that stores can get busy, but repeatedly ignoring a customer’s call is unacceptable. I was ready to make a purchase, but after this experience, I’ll be looking elsewhere. If customer service matters to you, I’d suggest doing the same.
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