lululemon

Reviews

• JR

  John Ramzy

  Apr 27, 2026
  1.0
  I had a very disappointing experience with the Cielo Vista location, primarily due to an interaction with the general manager (I believe her name is Quinn or Gwen). About eight months ago, I purchased a Lululemon jacket (nearly $200), and the zipper recently failed. After being advised through online support that it could be repaired or possibly replaced under their quality promise, my girlfriend dropped it off at this location on April 1, 2026. At the time, there were no issues communicated. The following day, I received an email confirming the item was sent out for repair, but there was no clear timeframe provided. When I called for clarification, I was told it should take about one week. Based on that, I planned accordingly, even allowing for minor delays. However, as weeks passed with no updates, I repeatedly called the store for status checks. Each time, I received vague responses with no real information, staff would say they’d check with a manager and call back, but the follow ups were always the same: no updates, no timeline, and no clarity. It became clear that the store is very disorganized and lacks internal communication. After nearly a month, I called again simply to get an update, as this is my daily running jacket and I needed to decide whether I had to spend another $200 on a replacement. The associate I spoke with was polite and said the general manager would call me back. When she did call, the interaction immediately felt confrontational. The tone was rude, dismissive, and condescending from the start. I was interrupted multiple times while trying to explain the situation, and instead of helping, she focused on disputing what I had previously been told about the timeline. It felt less like a customer service call and more like being confronted for simply asking about the status of my own item after weeks of no communication. I work as an ICU nurse and regularly deal with high pressure situations and difficult personalities, but I have rarely experienced this level of unprofessionalism, especially in a retail environment where customer service should be a priority. A general manager should set the standard for their team, and this was not an example of leadership or professionalism. I do want to note that not all employees were rude most were polite but seemed unsure and unable to provide clear answers. The main issue appears to be poor management, lack of organization, and inconsistent communication. For comparison, I contacted the Westside location afterward, and the difference was significant. They were professional, helpful, and took the time to explain what they could, even apologizing for the situation despite it not being their store. Honestly, this location could benefit from that level of leadership and customer service, because the gap is very noticeable. Overall, this was an extremely frustrating experience. I would not return to the Cielo Vista location and would not recommend it based on how this situation was handled.
• MM

  Morch Man

  Mar 11, 2026
  5.0
  Well done to the whole team! One of the best mall spots I’ve seen. Store is clean and staff was helpful and I found what I needed.
• RH

  R H

  Mar 10, 2026
  5.0
  Had a really good experience at Lululemon. The staff was super friendly and really helpful with everything I needed. They took the time to answer my questions and made the whole process easy. Great customer service and a really positive experience overall. I’ll definitely be back.
• RN

  Roger Nelson

  Mar 10, 2026
  5.0
  Manager helped us out and showed me lots of different legging options as I had never tried the brand before. I ended up picking two pairs and some shorts and when I got to checkout she let me know she was gifting me a pair of leggings for free since I was new to the brand!! Wow! Such a great experience.
• CC

  Claudia

  Mar 10, 2026
  5.0
  Absolute best employees! Would reccomend over the other store in town. Alway willing to help me with whatever I need. Love the staff and would highly reccomend this store.

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