JCPenney

Reviews

• SB

  Steven Bedell

  5 days ago
  4.0
  Clothes
• ND

  Nina Dia

  Apr 12, 2026
  1.0
  I am writing to share a deeply concerning experience my younger sister had at the Denton JCPenney location, as well as my interaction with a staff member "supervisor" afterward. My sister entered the store to shop for work clothes and selected several pairs of pants to try on. The store itself was noticeably disorganized, with clothing out of place and work clearly needed on the floor. She took five pairs of pants into the fitting room, and when she finished, she left the four unwanted items on the rack outside the dressing room, as many customers do. At that point, an employee (described as an African American, heavier set, middle-aged woman with a buzz cut) reacted in a way that felt extremely disproportionate. My sister observed the employee quickly enter the dressing room area immediately after she exited, as though something serious had occurred. Shortly after, while my sister was trying on shoes, she noticed the same employee following her. The employee then approached her and, in a rude tone, questioned whether the pants belonged to her. My sister calmly explained that she intended to purchase them. She ultimately did purchase the pants (approximately $50), which is reflected on the receipt. What escalated this situation further was my phone call to the store afterward. I called to provide feedback in a constructive way, based on my own past experience working in retail. Before I could even properly explain the situation, the employee who answered immediately said, “Oh, I already know all about her. I was speaking to my supervisor about her and we were actively watching her on camera.” This was shocking, especially given that I had not yet provided any identifying details. When I calmly asked how she knew we were referring to the same person, she responded vaguely with, “Oh, we know,” and when I asked whether the situation could have been racially motivated, she replied sarcastically, “Now why would you think that?” When I asked for her name, she disconnected the call while I was still speaking. I called back twice before she answered again. During that conversation, she gave inconsistent statements—first claiming she was the manager, then saying she had spoken to a supervisor, and later stating she was the only employee in the store, which was clearly untrue. (For context, another associate, Hannah, assisted my sister at checkout and was professional and courteous.) The employee also claimed my sister had “abandoned a buggy.” However, I had the receipt in hand and provided the store number, time, and transaction number. Only then did she acknowledge that we may have been discussing different individuals. Despite this, she refused to apologize and again refused to provide her name or connect me with another supervisor. There were so many opportunities to de-escalate. This entire experience—from being followed in-store to the dismissive and hostile phone interaction—was extremely disappointing. At minimum, it reflects a serious lack of professionalism, communication, and accountability. I hope store leadership reviews this incident carefully, including any available camera footage and recorded calls, and takes appropriate steps to ensure customers are treated with respect moving forward, as we are also prepared to escalate this matter further, including contacting the media with our own recordings if necessary.
• JL

  Jon Legato

  Apr 3, 2026
  3.0
  Only one check out area.
• DS

  Debbie Shropshire

  Mar 31, 2026
  1.0
  Went to get my hair done and the hair stylist was rude and walked away from us and never said a word. Very unprofessional.
• AB

  A Brannen

  Mar 13, 2026
  5.0
  I go to Pennys to shop for clothes and use their beauty shop. In fact, I have an appointment coming up with the beauty shop in another couple weeks. Great location thank you.

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