VALENTINO

Reviews

• TB

  Travis B

  Feb 9, 2025
  5.0
  Great service love my valentino fragrance I got here
• MR

  Maria F Di Rita

  Jun 24, 2022
  4.0
  La atención es personalizada, me encanto pero no encontré los zapatos que buscaba.
• JH

  Jawde Cristina Hermann

  May 10, 2021
  1.0
  Horrible experience. I bought less than a month ago some the valentino rockstud metallic ankle strap sandals for my graduation ceremony. The heel broke during the graduation (this was the first time using it) it was a really scary thing, luckily I didn’t fall but I had to change my heels to others in the middle of the ceremony. I came to Valentino today to figure out what they could do for me, the guy that “helped” me was being rude and wanted to charge me for the shipping after the repair. I didn’t really want the shoes anymore but he told me that reparing them was the only option and they couldn’t give me store credit… so I didn’t have any choice. He was being so rude that I left with the shoes. He told me he was going to talk to the manager, I told him I would not leave the shoes if I have to pay, he told me I could leave with the shoes then and walked away he left me standing in the store talking by myself. His name is Michael!!! The shoes were 1150$ and for the price I paid for them I should receive better treatment. I want a refund! He was super rude not sure because I am hispanic, he was super rude since the moment I enter the store. DONT GO TO THIS STORE!!!
• VM

  Virginia Manlove

  Jun 13, 2020
  5.0
  We walked in yesterday and I was helped by Michael W. He was so helpful and they had everything I wanted! I was very appreciative that they were open and an appointment was not necessary like with other stores. He even helped looking online to tell me about other Dallas shopping that was open.
• MM

  M

  Jun 21, 2019
  1.0
  We entered the Valentino store in Highland Park excited to try things on and find something to purchase. The gentleman who appeared to be in charge (Michael?) could not have been less welcoming or friendly. We were interested in several dresses but two were not in the right size (he did not offer to check to see if another size could be located) and we were unsure of the fit of another. We would have welcomed his opinion on the fit of the dress and would have liked to know if alterations were an option but he chose not to speak to us or offer assistance. And the store was not busy. We stopped to look at some handbags but after the way we were treated we just left the store. I’d like to add that we were nicely dressed but it shouldn’t really matter; you can’t judge people and how much they might wish to spend on just their clothes. But the attitude of the salesman was so horrible it completely soured us on Valentino. So we went down the street to the Fendi boutique, were treated like royalty, found beautiful pieces, and spent five figures on wonderful clothes and shoes. The staff at Valentino could (and should) take some lessons.