Smart Start Ignition Interlock

Reviews

• MT

  mystique thompson

  6 days ago
  1.0
  They don’t even deserve ONE star from me! I’ve NEVER experienced such unprofessional customer service! I’ve had two unpleasant experiences at this Smart Start location, both involving unnecessary confrontation and inconsistent billing. During my September visit, an employee was working on what appeared to be his personal vehicle while I waited for service. After patiently waiting and lightly honking to get his attention, he became confrontational when I questioned the situation and threatened not to service me. Another employee then attempted to charge me an additional $53, despite Collections confirming BEFORE my arrival that my $227 payment brought my account current. I had to call Collections AGAIN while at the shop. Even after the representative confirmed I owed nothing additional, the employee continued going back and forth with her, insisting that his screen showed otherwise! Fast-forward to October, and I experienced ANOTHER billing dispute! I was willing to pay my October balance, but the employee insisted on collecting future charges extending into November. Once again, I had to contact Collections. He initially gave me permission to wait while resolving the issue, then changed his instructions and demanded that I move or leave. The situation escalated, the employee from September threatened to call the police, and I was ultimately BANNED from the location without receiving my required calibration! Here’s the kicker: I paid my October balance through Collections afterward and went to ANOTHER Smart Start location, where I received my calibration for $25 without any issues! That employee even confirmed the future rental charge could remain outstanding. So why was the first location making this so difficult? And when I requested management’s information to file a complaint, the employees told me to call the 1-800 number and file AS MANY COMPLAINTS AS I WANTED, knowing how difficult it is to reach an actual representative through that automated system. So I took their advice and did my OWN digging and found contacts within Smart Start’s upper management. This matter is being escalated directly to corporate management. Just because customers are required to have an ignition interlock device doesn’t mean we should tolerate disrespect, intimidation, or threats of denied service. We are PAYING CUSTOMERS! I would NEVER recommend this location. Save yourself the frustration and go elsewhere!
• LS

  Leticia Santana

  Oct 10, 2026
  5.0
  Muy buenas personas, te explican todo a detalle, muy amables y sobre todo profesionales en su trabajo, se los agradezco mucho. Los recomiendo al 100 %. Dios quiera que me valla bien en esto nuevo que estoy viviendo 😭.
• ML

  Miguel Lopez

  Aug 20, 2026
  5.0
  The guys got me in and out to install the interlock device quickly. We’re very approachable and compassionate about the situation.
• MS

  Meury Sagastume

  Aug 14, 2026
  1.0
  Estoy relamente molesta por q me hacen pagos irregulares cada mes Cada mes me suben un poco mas
• EE

  Erik Egar

  Jul 17, 2026
  2.0
  The guys there are nice great customer service but the whole thing is a scam. I don't know a single other company on Earth that puts out a device that they have to check every month and charge you $143 for checking it. If device failure is actually that rampant it would make sense to just get a company that knows how to make devices that don't need to be checked and recalibrated every month. Like they could literally say hey one day out of every month have 1 drink and blow into the machine to make sure it'll still blow bad. BUT NOPE COME PAY US $150 TO FOR IT FOR YOU!! SCAM ALERT! 😂 BUT its from the state so what can we do except nothing lol. Dont get in trouble yall!! This sucks

Frequently Asked Questions About Smart Start Ignition Interlock