DIOR

Reviews

• AA

  Alyssa Ayen

  May 10, 2026
  1.0
  Worst customer service. No update on the order I had already paid for. A week ago. Imagine..
• MC

  Melissa Charles

  May 4, 2026
  1.0
  This has been a cascade of negligence, redeemed only by the boutique director Naida which is why I’m even giving it one star… solely because Naida was the only thing that resembled what a Dior experience should be. I visited the store on a Sunday afternoon to replace a pair of tribales earrings I’d lost on vacation, which were a gift. They were a specific design, which I tried on in the store and immediately purchased. The associate ( Wilbur I think ) disappeared with the earring and packaged a completely different earring an error I caught the next morning. I immediately called the store for which I was promised a callback that never came. I had to drive 35 minutes from work to resolve a mistake that wasn’t mine. When I arrived, the associate who greeted me, Sid, initially acted as though he didn’t remember me from the day before, then remembered who I was and proceeded to offer a series of increasingly absurd justifications. His colleague was “distracted” by my ability to speak different languages. Then said his colleague“assumed” I’d want a different pair, and likely got confused… And then, most remarkably, Sid informs me that the earrings I had actually tried on were the last pair in the store and was given to another customer because she wanted to surprise her daughter. I want to be clear: none of that is my concern. I completed a transaction. What happened afterward was a gross internal failure, and not my problem to absorb. Sid then disappeared into the back to process my refund, and when he returned with the receipt, it bore someone else’s name, address, and ZIP code entirely. At that point I had to stop the interaction. The store had put the wrong product in my bag, failed to call me back, offered excuses instead of accountability, and now potentially routed my refund to the wrong account. This is when the boutique director got involved to address the matter professionally. I have lived in major cities and shopped in some of the finest stores in Europe. What I received here, until the Boutique Director intervened, was not luxury retail. But a pretense of couture customer service riddled with ineptitude. It was a masterclass in defensive incompetence. The errors were correctable. What wasn’t was the complete absence of accountability or a simple, genuine apology.
• LC

  Lattencreme Ragdoll Cattery

  Apr 15, 2026
  5.0
  I love diors bags, but sadly not suited for me, but their shoes and clothes will always be my favorite versus other brands. This brand always has shoes I have to buy. This store service is very nice and cares about your experience. The lady that helps me I believe she is the manager has this cool method to make the shoelaces on dior sneakers work. Love her and she is very sweet. They always treat their customers with respect.
• SS

  Simmi Schmidt (Simi)

  Mar 28, 2026
  1.0
  If I could give this place in Highland Park minus zero stars, I’d give it negative five. I have NEVER experienced such horrendous customer service in my life. Not once, not twice – every single time I walk in every associate completely ignores you. No one asks if you need help or what you’re looking for or if they can assist you w anything. They just walk right past you like you’re invisible. It’s beyond unprofessional!!!!!! This place desperately needs serious customer service training – or better yet, the entire staff replaced. DIOR needs to take a long, deep hard look at the quality of this store’s service. Dallas clearly does not deserve a good reputation tied to such poor treatment. This level of neglect is so unacceptable. The only reason these people get paid and have a job is because of people like us who come to the store and spend thousands our dollars so they can get paychecks. They should be chasing me not other way around. That’s NOT how it works!!!!!
• HZ

  Harrison Z

  Mar 11, 2026
  5.0
  They showed their passion on luxury ideas, regardless wealth.

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