DIOR

Reviews

• DC

  Donnie C

  Jun 28, 2026
  1.0
  I came here to visit a few weeks ago. They have a few nice things, but the customer service is horrible. I spoke with a sales associate named Aaliyah. Very rude very unprofessional she curses way too much. I remember one day I was going to use the restroom and they opened the door to the back. The only thing I heard was her talking about customers, but as much money as people spend here, this should never be if it wasn’t for the guards at the door I would’ve.Left They seem to be the only ones that have professionalism
• NH

  Nawar Hussein

  Jun 25, 2026
  5.0
  Best service will visit again and again ❤️
• JA

  Joanna AlFarah

  Jun 6, 2026
  5.0
  The reimagined Dior boutique in Highland Park Village is stunning, but the real showstopper is the new Café Dior by Dominique Crenn inside, one of only a few in the United States. The staff across both the boutique and cafe are incredibly competent and professional.
• CJ

  Chris Jarrett

  Jun 2, 2026
  5.0
  Staff was very nice and helped my wife pick out the necklace she had been wanting for a while!
• MC

  Melissa Charles

  May 4, 2026
  1.0
  This has been a cascade of negligence, redeemed only by the boutique director Naida which is why I’m even giving it one star… solely because Naida was the only thing that resembled what a Dior experience should be. I visited the store on a Sunday afternoon to replace a pair of tribales earrings I’d lost on vacation, which were a gift. They were a specific design, which I tried on in the store and immediately purchased. The associate ( Wilbur I think ) disappeared with the earring and packaged a completely different earring an error I caught the next morning. I immediately called the store for which I was promised a callback that never came. I had to drive 35 minutes from work to resolve a mistake that wasn’t mine. When I arrived, the associate who greeted me, Sid, initially acted as though he didn’t remember me from the day before, then remembered who I was and proceeded to offer a series of increasingly absurd justifications. His colleague was “distracted” by my ability to speak different languages. Then said his colleague“assumed” I’d want a different pair, and likely got confused… And then, most remarkably, Sid informs me that the earrings I had actually tried on were the last pair in the store and was given to another customer because she wanted to surprise her daughter. I want to be clear: none of that is my concern. I completed a transaction. What happened afterward was a gross internal failure, and not my problem to absorb. Sid then disappeared into the back to process my refund, and when he returned with the receipt, it bore someone else’s name, address, and ZIP code entirely. At that point I had to stop the interaction. The store had put the wrong product in my bag, failed to call me back, offered excuses instead of accountability, and now potentially routed my refund to the wrong account. This is when the boutique director got involved to address the matter professionally. I have lived in major cities and shopped in some of the finest stores in Europe. What I received here, until the Boutique Director intervened, was not luxury retail. But a pretense of couture customer service riddled with ineptitude. It was a masterclass in defensive incompetence. The errors were correctable. What wasn’t was the complete absence of accountability or a simple, genuine apology.

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