Christian Louboutin Dallas

Reviews

• MD

  mahisha dellinger

  Sep 7, 2026
  1.0
  After a day of shopping, I ended the day at this CL location looking for a few shoes for a TV appearance. The employee, I won't call her a Sales Associate because she wouldn't help me. I asked for a shoe, "'Me Dolly" i believe, and she pointed to the other side of the store & said "over there." She didn't offer to assist so we left & went to Chanel. Extremely dismissive. We were the only ones in the store!
• BB

  Blonde But Brunette

  Aug 8, 2026
  1.0
  This is for the Louboutin store in NorthPark Center- Nordstroms. Let me make this very clear, do not make judgements based off appearance. My dad taught me at a young age, never let people know what you have and see how they truly treat you. I follow that to this day- I had to make a return so I went to the Louboutin in Nordstroms, I was wanting to exchange. I asked what sneakers they had and he mumbled none and completely ignored me. So I went to the counter to process my two returns and they said, “we don’t take returns here you need to go to another counter. “ I then let them know I was sent here to do my return, then they proceeded to say we only take Louboutin returns. First off, don’t assume what shoes I had, if you had asked or looked you clearly would have seen two boxes of your brand. Extremely rude and dismissive… and, sadly, judgmental. I made my returns, found my personal shopper at Nordstroms and proceeded to have him order me two pairs of shoes, one of them being $3500 alone. I am appalled at the way I was treated based off appearance and looking like I couldn’t afford the product. And, I’m so glad the teammate who always helps me was there. ADVICE: DO NOT MAKE IGNORANT JUDGEMENTS!!!!
• PX

  Pearl Xu

  Jul 18, 2026
  1.0
  I walked into Christian Louboutin excited to purchase my first pair of Louboutins. I was assisted by a sales associate named Maya. I normally wear a European size 37. During the fitting, Maya had me try sizes 37, 36.5, and ultimately recommended a size 36. I repeatedly told her that I normally wear a size 37 and had never purchased a size 36 shoe in my life. "Are you sure?" I asked. She assured me that the shoes would stretch with wear. As a first-time Christian Louboutin customer, I relied on her professional recommendation and purchased the size she selected. Although the shoes felt acceptable during the brief carpet try-on inside the boutique, the true fit became apparent only during ordinary walking after I left the store. Within about 15 minutes, my toes became numb and painful blisters began to form. I returned and explained that the size Maya recommended was causing numbness and blistering. I requested help because it was immediately apparent that the shoes were not wearable under normal conditions. Instead of reassessing the fit or discussing an exchange into a larger size, Maya informed me that because the shoes had touched outside pavement they could not be exchanged. She then directed me to a specific shoe repair shop across the street to have my brand-new shoes stretched. This is upsetting because customers can't realistically determine whether luxury heels fit properly by walking only a few steps on carpet. The fitting problem became apparent only during ordinary walking, which is how the shoes are intended to be worn. Many customers would have no practical way to evaluate the fit otherwise. Having just been told that an exchange was not possible, I followed the solution the boutique offered and went directly to the repair shop Maya recommended. I left the boutique crying after spending over $1,000 on my first pair of Louboutins and feeling that my concerns had not been meaningfully addressed. After returning home, I researched the 'Hot Chick' style and found that many owners report sizing up by half or even a full size because of its narrow toe box. I wish this had been discussed during my fitting, especially after I repeatedly explained that I had never worn a size 36 before. This experience was deeply disappointing because I trusted the boutique's expertise. I disclosed my normal size, questioned the recommendation to size down, relied on the assurance that the shoes would stretch, returned promptly after discovering the problem, and instead of receiving assistance with the fit, I was directed to alter a brand-new pair of shoes. I hope Christian Louboutin reviews its fitting process at this boutique so that future customers receive the level of guidance, care, and support that should accompany a luxury purchase.
• TL

  Toney Love

  Jun 7, 2026
  1.0
  HORRIBLE, HORRIBLE, HORRIBLE!!! I recently had a very disappointing experience at the Highland Park Christian Louboutin store. As a longtime Christian Louboutin customer who owns several pairs of shoes from the brand, I have always enjoyed shopping and supporting the brand. I typically make my purchases through the Nordstrom boutique, but while in Highland Park for another appointment, I decided to visit the standalone store and make a purchase. The assistant manager personally assisted me and completed my transaction. Approximately a week and a half later, I encountered an issue with the shoes. The shoes had never been worn, but when I returned to the store, I was unable to locate my receipt. What followed was one of the most disappointing customer service experiences I have ever had. The associates, including the assistant manager who had originally assisted me with the purchase, were dismissive and unhelpful. I was made to feel as though I had never shopped with the brand before. Multiple employees repeatedly stated that a member of management would need to assist me, all while the assistant manager—the very person who sold me the shoes—was present in the store. Despite having personally completed my purchase, she acted as though she had never seen me before. The overall attitude and lack of willingness to assist left me feeling offended, frustrated, and deeply disappointed. As a loyal customer who has invested significantly in the Christian Louboutin brand over the years, I expected a far higher level of service and professionalism. My purchase history can easily be verified, and Delia at the Nordstrom boutique can certainly attest to my longstanding loyalty to the brand. In contrast, the team at the Nordstrom boutique consistently provides exceptional service. They are warm, welcoming, professional, and make customers feel valued and appreciated. Their commitment to customer care stands in stark contrast to the experience I received at the Highland Park location. Fortunately, I was eventually able to locate my receipt. Rather than continue dealing with the Highland Park store, I returned to the Nordstrom boutique, where I received outstanding service and ultimately purchased the shoes again. Because of this experience, I have made the decision never to patronize the Highland Park Christian Louboutin store again. I would much rather continue shopping through the Nordstrom boutique, or even explore other luxury brands,than return to a location where loyal customers are treated with such disregard and indifference. The Highland Park store has permanently lost my business.
• AJ

  Augusto Javier

  Jun 4, 2026
  5.0
  Hiba at Christian Louboutin consistently provides exceptional service every time I visit. She is incredibly attentive, always stays on top of things, and makes the entire experience seamless and enjoyable. Her knowledge, professionalism, and patience have been a tremendous help when making decisions, and I truly appreciate the support and guidance she provides. It’s rare to find someone so dedicated to delivering outstanding customer service. Thank you, Hiba, for always going above and beyond!

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