CELINE DALLAS HIGHLAND PARK MEN & WOMEN

Reviews

• PJ

  Payal Jha

  3 days ago
  5.0
  Had a terrific experience at this location. All staff are friendly, welcoming and professional. I worked with Joseph and he was so helpful throughout. I am quite impressed with Celine's quality and craftsmanship, compared to other brands who charge 3x the price for less than satisfactory quality. Very happy with my purchase and I look forward to shopping here more!
• AA

  Ari A

  Jul 22, 2026
  5.0
  My experience at the Celine boutique in Highland Park is consistently exceptional. Connie went above and beyond to assist me when I broke a beloved pair of sunglasses I had purchased in Paris. Furthermore, she always provides outstanding service whenever I reach out via text to inquire about or order a specific item I am looking for. Her dedication turned my week around, and I cannot thank her enough for her continued care!
• CC

  Cameron

  Jun 27, 2026
  5.0
  I stopped by today and was helped by Joseph and he was wonderful! He made me feel welcome right when I walked in. He was very helpful and attentive and made my experience great. Thank you, Joseph, for the great customer service!
• SB

  Shazia Bhaiwala

  May 16, 2026
  1.0
  I am extremely disappointed with Celine’s customer service. After saving for a long time, I finally purchased a Celine belt an item I had wanted for years. My friend bought it for me from Celine’s flagship store in Paris and provided the original receipt. Unfortunately, by the time I received the belt in the United States, more than 30 days had passed because my friend was traveling internationally. The belt has never been worn and is in perfect condition with all original packaging and documentation. I was not asking for a refund only a simple size exchange so I could actually use and enjoy the product. I visited the Dallas boutique hoping they would assist me, but they refused. I then contacted Celine’s main customer service office, and they also denied my request without offering any accommodation. For a luxury brand with such a prestigious reputation, I expected a much higher level of customer care. True luxury is not just about beautiful products; it is about standing behind those products and treating customers with understanding and respect This was a significant purchase for me, and I had dreamed of owning this belt for a long time. Instead of feeling valued as a customer, I feel dismissed and deeply disappointed. Based on this experience, I will think carefully before purchasing from Celine again and would caution others to consider the company’s inflexible customer service policies especially when buying internationally.
• JJ

  JK

  May 6, 2026
  5.0
  The customer service was outstanding compared to other luxury stores I’ve been to. Katerina was so kind and made me feel genuinely welcomed!