BOSS Store - Dallas

Reviews

• JT

  Jia Tang

  Apr 23, 2026
  5.0
  We had an amazing experience shopping here! We stopped in on a Saturday and loved the lively atmosphere. They had a DJ, a tailor on-site, and even offered drinks. I was searching for the perfect suit/blazer for my husband, and Christian was incredibly helpful. He took the time to walk us through different options and put together outfits that looked fantastic. Even though the store was busy, he made sure we were well taken care of the entire time. At one point, he even asked the DJ to play music we liked, which made the experience feel extra personalized. 5 stars! Oh and thanks for the Basketball!!
• DP

  DJ Passion

  Apr 15, 2026
  5.0
  Love the store! The customers even get to enjoy a dj!
• JC

  Jay C

  Dec 1, 2023
  5.0
  Andy provided outstanding customer service.
• SS

  SD Shrestha

  Oct 5, 2023
  5.0
  Andy I appreciate your help. The best customer service experience. Thank you
• RB

  Russell Brown

  Dec 5, 2019
  1.0
  Boss shipped a pair of gloves to a non-existent address, then would not refund my money until UPS found them and shipped them back. So next I ordered two pair for delivery at this store. Bad mistake. The store received them. I tried them on. One was a poor fit, the other a so-so fit. But they could not give me a receipt and could not return the one I didn't want because their system did not show it as "delivered". I agreed to come back the next day to "return". I called the manager to inform him I would return the second pair of gloves the following day. He agreed. I showed up and he was not there. The clerk said the other guy had already returned the first pair and was only going to give me a refund on one out of the two. I told him the manager had agreed to meet me, and he said, "Yeah. On his day off." I said yes. He insisted the gloves had been returned. I said no, I had no notification by email nor on my credit card account. Finally he texted the manager who confirmed what I said, and they found the second pair of gloves. Then they asked me for my receipt. Of course there was not one, because they never gave it to me. So they had me look it up on my e-mail. I did. Then they could not find a record of the credit card I used. Finally, they returned the money owed. I will never shop at this or any other Hugo Boss store again. Horrible!

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