ALO

Reviews

• SG

  Sara G

  May 11, 2026
  1.0
  Terrible service! I went in to try to return an order—specifically, a pair of pants I hadn't measured myself for, and a sweatshirt that I had only tried on briefly before realizing it was too small. I brought the items back in their original Alo bag, but two African American employees treated me terribly; they were racist. They claimed the garments had been worn, but in truth, I had never actually worn them. I used to shop at this store frequently, but sadly, I will stop doing so because of such racist people who assume I am just like them. I’ve now been waiting an hour for customer service to answer, and there’s still no sign of them.
• VV

  Vianca Valdez

  Apr 24, 2026
  1.0
  I had a really disappointing experience at this location. One of the employees who was assisting us was kind and welcoming while my husband was trying on items. I asked to use the restroom, and she was in the process of unlocking it for me. Another employee then interrupted and told her not to let me use it. This was especially frustrating because I had my 2-year-old with me who urgently needed to use the restroom. The way it was handled felt rude, dismissive, and completely lacking empathy. Beyond that, her overall demeanor and presentation did not reflect the elevated, polished standard I’ve come to expect from Alo. It felt unprofessional and out of alignment with the brand experience. I do want to highlight that the first employee we interacted with was kind and apologetic, which I appreciated. However, the overall experience left a negative impression, especially considering we were actively shopping. I hope management can address how situations like this are handled moving forward.
• EL

  E&Mae Luxury

  Mar 30, 2026
  5.0
  Great customer service !!!! Jamie in the fitting room was super sweet!! Everyone was so kind ! I don’t mine spending money when I am treated like I’m a priority!!!! Go ALO 👏🏽👏🏽👏🏽
• JS

  Jiayao sun

  Mar 23, 2026
  5.0
  Evelyn and Eddie at Alo were really nice and helped me find exactly what I needed. Quick, easy, and a great great experience here!
• RS

  Rimple saraf

  Mar 6, 2026
  4.0
  I recently visited Alo Clothing and had a really nice experience! The store has a clean, modern layout, and it’s easy to browse through all the different sections. The staff was friendly and attentive without being pushy, which made the shopping experience very comfortable. I tried a few pieces, and I loved the quality and feel of the fabrics—super soft and stylish. The sizes were consistent with what I expected, and I appreciated that they had a good mix of trendy and classic pieces. The checkout process was smooth, and they even helped me find a few matching accessories, which was a nice touch. Overall, I left feeling like I got great value for the style and quality. I’d definitely come back next time I want something comfortable yet fashion

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