Terrible service! I went in to try to return an order—specifically, a pair of pants I hadn't measured myself for, and a sweatshirt that I had only tried on briefly before realizing it was too small. I brought the items back in their original Alo bag, but two African American employees treated me terribly; they were racist. They claimed the garments had been worn, but in truth, I had never actually worn them. I used to shop at this store frequently, but sadly, I will stop doing so because of such racist people who assume I am just like them. I’ve now been waiting an hour for customer service to answer, and there’s still no sign of them.
VV
Vianca Valdez
Apr 24, 2026
1.0
I had a really disappointing experience at this location. One of the employees who was assisting us was kind and welcoming while my husband was trying on items. I asked to use the restroom, and she was in the process of unlocking it for me.
Another employee then interrupted and told her not to let me use it. This was especially frustrating because I had my 2-year-old with me who urgently needed to use the restroom. The way it was handled felt rude, dismissive, and completely lacking empathy.
Beyond that, her overall demeanor and presentation did not reflect the elevated, polished standard I’ve come to expect from Alo. It felt unprofessional and out of alignment with the brand experience.
I do want to highlight that the first employee we interacted with was kind and apologetic, which I appreciated. However, the overall experience left a negative impression, especially considering we were actively shopping.
I hope management can address how situations like this are handled moving forward.
EL
E&Mae Luxury
Mar 30, 2026
5.0
Great customer service !!!! Jamie in the fitting room was super sweet!! Everyone was so kind ! I don’t mine spending money when I am treated like I’m a priority!!!! Go ALO 👏🏽👏🏽👏🏽
JS
Jiayao sun
Mar 23, 2026
5.0
Evelyn and Eddie at Alo were really nice and helped me find exactly what I needed. Quick, easy, and a great great experience here!
RS
Rimple saraf
Mar 6, 2026
4.0
I recently visited Alo Clothing and had a really nice experience! The store has a clean, modern layout, and it’s easy to browse through all the different sections. The staff was friendly and attentive without being pushy, which made the shopping experience very comfortable.
I tried a few pieces, and I loved the quality and feel of the fabrics—super soft and stylish. The sizes were consistent with what I expected, and I appreciated that they had a good mix of trendy and classic pieces.
The checkout process was smooth, and they even helped me find a few matching accessories, which was a nice touch. Overall, I left feeling like I got great value for the style and quality. I’d definitely come back next time I want something comfortable yet fashion
ALO specializes in studio to street clothing, yoga gear, and luxury performance skincare.
Where is ALO located?
ALO is located at 13350 N Dallas Parkway, #1218, Dallas, TX 75240, USA.
What are ALO's hours of operation?
ALO is open Monday to Saturday from 10:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.
How can I contact ALO?
You can reach ALO by phone at +1 214-945-8550.
Does ALO have a website for online shopping?
Yes, you can visit ALO's website at https://www.aloyoga.com/ to explore their products or shop online.
What type of store is ALO?
ALO is a clothing store focusing on yoga wear and luxury performance skincare products.
Are there other clothing stores near ALO?
Yes, nearby clothing stores include Hollister Co., American Eagle, True Religion, H&M, and Abercrombie & Fitch, which offer a variety of apparel options.
Where can I find dining options near ALO?
Nearby dining options include McDonald's for fast food, Phil's Philly Steaks for steak and sandwiches, Charleys Cheesesteaks for American fast food, Raising Cane's for chicken, and Thai Express for Thai cuisine.
What shoe stores are located near ALO?
Near ALO, you can find several shoe stores such as ALDO, Shoe Palace, JD Sports, Champs Sports, and Johnston & Murphy.
Are there any family-friendly places near ALO?
Yes, family-friendly places near ALO include Galleria’s Play Place and PALS Play Place at Galleria Mall, which are playgrounds and parks perfect for children.
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