JCPenney

Reviews

• ET

  Emily T

  Jun 27, 2026
  1.0
  Poor guy was by himself!!! I went downstairs to return as he was super busy this location only accepts returns upstairs (I was unaware) As I was waiting his line they were blowing his phone up by telephone and announcing on walkie that they were trying to reach him! Ladies downstairs were literally just standing there and I let them know I came down a it was so busy!
• RL

  R L

  Jun 11, 2026
  1.0
  I got to JCPenney about four waited checked in and waited and nobody came so I went ahead and started calling the number called and called. Nobody would answer the phone. I did everybody. I did every department finally got jewelry. She finally sent me to somebody I couldn’t walk into the store. I’m in terrible pain. I have a bad back so I did curbside so now they just need to send me my order to my house cause I can’t make it back there again I live way out in Sandy Creek so I would appreciate them sending back my order to me.
• DC

  Diane Clark

  Jun 8, 2026
  5.0
  Michelle is TOP NOTCH! She is very precise and accurate with everything she does on my hair ---cut, color, highlights, and style. She has taken me through 3 transitional hairstyles in the last 2.5 years and I never come out looking bad. Today is no exception! She used my equipment (curling iron) and showed me how to position it, as well as how to blow dry with a round brush. Excellent work. I would also like to acknowledge Antoinette for her work with my sister-in-law. She corrected many little mistakes since my sister-in-law was trimming her own hair for a while. For the next few days, I heard my SIL say she just LOVED her haircut. It did look very nice! JC Penney Salon is kept clean and tidy by everyone who works there. One thing I've noticed the last few times is what a great job their new Manager is doing. Personally, she was exceptionally KIND to me and let me purchase the last neck fan on the shelf one day, although she had already claimed it before I came in. Always polite and positive, she is a great role model and sets a very positive tone for the stylists and the customers. Overall this team really shines. Well done Salon staff!
• KK

  korkypeachmom

  May 25, 2026
  3.0
  Looking a little sparse in there. The A/C was out and they had one or two units set up that are meant to cool a small residential room. It's only May. They better figure out the A/C before real summer gets here.
• EC

  Ed Car

  May 9, 2026
  1.0
  I recently had a very uncomfortable experience at this JCPenney location that left both me and my wife feeling embarrassed and treated unfairly over a promotional reward that your store actively advertises. We came into the store and found a small jewelry item we liked that was only around $20. This was not fine jewelry or an expensive purchase. At the register, I noticed a sign advertising that if customers sign up for JCPenney Rewards, they receive a $10 CashPass reward. Based on that advertisement, I signed up, received the email confirmation, and the cashier applied the $10 reward successfully. However, the cashier then questioned whether the reward could be used toward the jewelry item. She contacted a supervisor, and we were told it could not be used unless we purchased additional items. That was disappointing, but we accepted it and decided to continue shopping. As we walked away, I overheard the cashier saying something over the walkie-talkie about us trying to use the coupon for jewelry. That immediately made us feel as though we were doing something dishonest, even though we were simply trying to use a reward your store had just issued to us. We then went upstairs and found towels we wanted to purchase along with the jewelry item. At the second register, the associate scanned the towels and jewelry, and when the $10 reward was scanned, it applied successfully again. But right as we were about to pay, the cashier suddenly stopped the transaction and called a manager or supervisor to question the reward. It felt obvious that communication had already happened between employees regarding us. At that point, I pointed out the promotional sign at the register that clearly stated customers receive a $10 reward for signing up. Instead of explaining things clearly, I felt ignored while we waited for management approval. The supervisor eventually arrived and told us we had to separate the transaction, which still did not make sense considering the reward had already applied successfully in the system. I explained that the situation was making us uncomfortable and that we felt like we were being treated as though we were attempting to do something wrong simply for using a promotion your company advertises. After seeing our frustration, they finally allowed the transaction to go through with the $10 discount. As shown, the advertisement prominently states that customers receive a “$10 CashPass Reward” for signing up, while any exclusions are buried in very small fine print. Additionally, the register system accepted and applied the reward multiple times before employees manually stopped the transaction. This added to the confusion and made the situation even more uncomfortable. My concern is not even about the $10 itself. My issue is with how we were treated throughout the process. If certain items are excluded from rewards, then the system should clearly block the discount automatically or the promotion should clearly explain the exclusions upfront. Customers should not be made to feel embarrassed, monitored, or treated suspiciously for trying to use a reward that your own system accepts. This experience left a very negative impression on us, and I hope JCPenney can improve both employee communication and how these promotions are handled in stores so other customers do not go through the same experience.