JCPenney

Reviews

• KR

  K R

  May 10, 2026
  1.0
  Avoid the jewelry department at this location. I had a terrible experience at the Lakeline JCPenney. The store was practically empty, yet we waited for 40 minutes and were never helped. I knew exactly what I wanted; I just needed to try on a ring to check the size. Even after telling the associate, they just kept calling more staff and saying they had "other things to do" instead of assisting us. I even went to the restroom and told her I’d be right back—when I returned, I waited another 20 minutes and still nothing. We obviously left. Truly disappointing service
• EC

  Ed Car

  May 9, 2026
  1.0
  I recently had a very uncomfortable experience at this JCPenney location that left both me and my wife feeling embarrassed and treated unfairly over a promotional reward that your store actively advertises. We came into the store and found a small jewelry item we liked that was only around $20. This was not fine jewelry or an expensive purchase. At the register, I noticed a sign advertising that if customers sign up for JCPenney Rewards, they receive a $10 CashPass reward. Based on that advertisement, I signed up, received the email confirmation, and the cashier applied the $10 reward successfully. However, the cashier then questioned whether the reward could be used toward the jewelry item. She contacted a supervisor, and we were told it could not be used unless we purchased additional items. That was disappointing, but we accepted it and decided to continue shopping. As we walked away, I overheard the cashier saying something over the walkie-talkie about us trying to use the coupon for jewelry. That immediately made us feel as though we were doing something dishonest, even though we were simply trying to use a reward your store had just issued to us. We then went upstairs and found towels we wanted to purchase along with the jewelry item. At the second register, the associate scanned the towels and jewelry, and when the $10 reward was scanned, it applied successfully again. But right as we were about to pay, the cashier suddenly stopped the transaction and called a manager or supervisor to question the reward. It felt obvious that communication had already happened between employees regarding us. At that point, I pointed out the promotional sign at the register that clearly stated customers receive a $10 reward for signing up. Instead of explaining things clearly, I felt ignored while we waited for management approval. The supervisor eventually arrived and told us we had to separate the transaction, which still did not make sense considering the reward had already applied successfully in the system. I explained that the situation was making us uncomfortable and that we felt like we were being treated as though we were attempting to do something wrong simply for using a promotion your company advertises. After seeing our frustration, they finally allowed the transaction to go through with the $10 discount. As shown, the advertisement prominently states that customers receive a “$10 CashPass Reward” for signing up, while any exclusions are buried in very small fine print. Additionally, the register system accepted and applied the reward multiple times before employees manually stopped the transaction. This added to the confusion and made the situation even more uncomfortable. My concern is not even about the $10 itself. My issue is with how we were treated throughout the process. If certain items are excluded from rewards, then the system should clearly block the discount automatically or the promotion should clearly explain the exclusions upfront. Customers should not be made to feel embarrassed, monitored, or treated suspiciously for trying to use a reward that your own system accepts. This experience left a very negative impression on us, and I hope JCPenney can improve both employee communication and how these promotions are handled in stores so other customers do not go through the same experience.
• RH

  Randy Howard

  May 9, 2026
  5.0
  Really good prices and the curbside pickup was flawless.
• CL

  Chris Ledet

  Apr 18, 2026
  1.0
  The store is a mess and their check out process is at least 10 minutes per person. Each register has problems. Avoid at all cost.
• CB

  Charles Bratcher

  Apr 15, 2026
  4.0
  Selection a bit limited.