American Eagle

Reviews

• GP

  Gaysha Parks

  Jul 26, 2026
  5.0
  Vicki was soooo helpful. She went above and beyond to make things right! Something you rarely experience these days. Thanks for all your help Vicki
• VG

  Vanessa Garza

  Jul 25, 2026
  1.0
  Worst experience at AE, Cedar Hill location... they refused to allow my daughter to try on two pairs of jeans bc they were 'closing in 20 min'. When it was barely 530p and store closes at 6p. Just poor customer service and lazy staff.
• CG

  Catherine Gilchrist

  Jul 12, 2026
  5.0
  Ray is the best sales person. LOVE my new outfit.
• LM

  Laura Martinez

  Jun 27, 2026
  5.0
  The lovely lady in the fitting room, Riley!! was such a sweetheart. Super helpful 💝💝
• VJ

  Vaurion Jones

  May 27, 2026
  1.0
  Upon entering the store, I was greeted by no one. The associate working in Room 1 (yes, I know retail operations very well) walked directly past me with a look of disgust on her face and never acknowledged me. I stood on one side of the register waiting to be helped while multiple employees looked directly at me and said absolutely nothing. I then moved to the other side of the register and still received no acknowledgment. Eventually, one associate turned around and stated that she thought I was with the Hispanic family at the register who had been completing a return for several minutes. By the time I finally received my order, the items had been carelessly thrown into the bag, the gift receipt was not attached, and the manager displayed one of the worst attitudes I have ever experienced in a retail environment. This was, without question, the worst in-store experience I have ever had. I am a former retail store manager myself, so I fully understand how something as simple as “Hello, welcome in” can completely shape a customer’s experience and even encourage additional purchases. Instead, I felt ignored, unwelcome, and completely undervalued as a customer. Had these items not been intended as a gift, I would have left them there and taken my business elsewhere. The level of customer service at this location is utterly unacceptable. Proper etiquette, professionalism, and customer service training are clearly needed. Based on the number of returns I witnessed during the short time I was there, it unfortunately appears I am not the only customer dissatisfied with this location.

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