Van Cleef & Arpels (Austin - Neiman Marcus)

Reviews

• MR

  Maya Rup

  Aug 15, 2026
  1.0
  Manager at the Austin location had zero customer service skills. I was very disappointed with the way the situation was handled and expected a much higher level of professionalism and customer care.
• JJ

  J J

  Jul 1, 2026
  1.0
  Lost a sale because they were "understaffed". During normal hours they did not allow one more customer to browse despite being empty.
• LS

  Lakha Singh

  Jun 27, 2026
  1.0
  My wife and I drove in from San Antonio specifically to purchase a gift for her from your boutique — a piece we'd been looking forward to for some time. We arrived at 5:45 PM, more than two hours before your posted closing time of 8:00 PM. Despite this, we were told the store was closed and were not allowed to make a purchase. There was no notice of an early closure anywhere, no explanation offered, and we had traveled a considerable distance fully intending to spend several thousand dollars. Being turned away within posted hours, with no reason given, was both confusing and disappointing. I expected far better from a brand of this caliber. I'm sharing this so other customers know to confirm hours directly before making the same trip. My wife’s always wanted Van Cleef as a gift. What a let down from the brand.
• RB

  Roopal K Bhatt

  Jun 12, 2026
  5.0
  Sandy is wonderful! (As is Sunny!) wonderful experience and they give the best customer love. They have great pieces also. Highly recommend!
• SC

  Shawn Cardamon

  Mar 21, 2026
  1.0
  If you shop other boutiques, do not go here. Neiman Marcus (and Van Cleef) established a very foolish arrangement unfortunately . If you purchase in an actual VC boutique, gift something, and would like to exchange (which the jeweler encourages) - you cannot do so with a store in Nemian Marcus. Go to a real VC boutique and don’t waste your time here….

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