Steve Madden

Reviews

• IH

  Isamar Hernandez

  4 days ago
  1.0
  literally the worst customer service i’ve gotten. nobody ever greets or helps they all stand in the registers , almost like ur bothering them being there as a retail manager myself some people do not need to be in the customer service industry if they hate customers.
• AM

  Ava Matranga

  Aug 28, 2026
  1.0
  I bought a pair of heels from your store about a year ago, and I was extremely disappointed when the heel literally snapped and fell off while I was walking this week. These shoes cost over $100, and for that price, I expected them to last much longer than they did. I first contacted corporate and was told that I needed to reach out to the store where I purchased them. When I contacted the store, I was told that replacements are only offered within six months of purchase. The manager did offer me a discounted price on a new pair, but I don’t feel that I should have to purchase another pair of shoes when my original pair failed under what I consider to be normal use. For a large, well-known brand, I expected better customer service and more accountability for the quality of the product. As a repeat customer, I’m disappointed that replacing a pair of heels that broke so unexpectedly was not considered. When customers spend over $100 on a pair of shoes, they should reasonably expect them to last longer than a year. I would appreciate the company reconsidering my request for a replacement pair. I hope this situation can be resolved in a way that reflects the value your brand places on product quality and customer loyalty.
• AA

  Azul

  Jun 1, 2026
  5.0
  i rly like the offers y’all have. i came in on memorial day and it was so crowded, but the manager alexa was able to have everything in order. i was just looking, wasn’t searching for anything specific, but alyssa was very attentive and helpful the whole time and let me know about the discounts on socks (i didn’t even know yall sold socks!) that i rly needed and showed me some rly good options for shoes too. i’ll definitely be coming back for some shoes and a bag that i saw that i rly liked 👀
• LB

  Lyn Brady

  May 28, 2026
  2.0
  I visited your store today around 3:00. I walked in and there were 2 young women trying on shoes and another at the cash register. No one said anything to me the whole time I looked around. They kept trying on shoes so I thought they were customers until one finished and walked up to the cash register. Still no one spoke to me. I finally took 3 pairs of shoes to the cash register and asked to try them on. The girl at the cash register looked at the girl standing there as if to get her to help me but she said nothing and did nothing. She came across very much like she didn’t want to be bothered. The other young woman continued with trying on shoes. The woman at the register finally went and got the shoes for me. Her name was Alexa. She was very friendly and helpful but as soon as she knew I had the sizes she went back up to the register and started talking to the other young ladies. She never looked my way again but I went up to her and told her I would think about it and thanked her for helping me. As I was waiting for her to bring the shoes initially , the other young woman finished trying on shoes and went up to the cash register. That means 3 people were working in the store. I was excited to try on shoes I had seen online but the lack of customer service made me feel like I couldn’t wait to leave.
• OO

  OPA

  Dec 11, 2018
  3.0
  Average customer service