J.Crew Factory

Reviews

• LF

  Leslie F

  Apr 20, 2026
  2.0
  back in December, my metal buckle on my purse set off the alarms as I was walking out. (It went off as I walked in also) despite spending over $150, a male employee insisted on checking inside my purse. it felt incredibly awkward and made me feel uncomfortable. months later I still think about this situation, and I regret not just returning everything I had just bought in that moment. I haven’t been back since. btw I am a person of color and I did reach out to corporate. I never heard back…
• LR

  Lucy Rojas

  Feb 6, 2026
  1.0
  I shopped in my local Austin Research store today and received horrible customer service starting from the time I walked into the store and wasn't greeted by one employee greeting the other incoming customers while sharing the day's promotions, including sales to take advantage of. Not being acknowledged felt rude and dismissive no employee came to the dressing room to see if I needed another size or color or just be cordial and perhaps suggest an item or color. I took the items I selected to the register and the cashier Hailey L. solidified the worst shopping experience I've had in your store. She was unfriendly, uninterested in providing quality customer service and frankly seemed bothered to ring up my order. J Crew Austin missed an opportunity to showcase your clothing and high end customer service that would have resulted in a larger purchase because I was treated so poorly today. In reading your customer feedback, I see that others felt slighted as well and felt it was due to their ethnic background since they noticed that Caucasian customers were acknowledged and treated respectfully unlike they were. I hope that J Crew - Austin Research Management will look into why non-Caucasian customers are being treated poorly in your stores. Employees who cannot treat all of your customers respectfully and in an appreciative manner should find another job they are better suited for.