J.Crew Factory

Reviews

• TW

  Tree Wilson

  Feb 25, 2026
  5.0
  The staff is very kind and knows their stuff! I went in after grabbing a bundt cake next door, just to check it out. They were extremely helpful and even started a fitting room for me while I looked around.
• KC

  Kelly Custer

  Oct 12, 2025
  5.0
  Awesome crew
• KC

  Katie Campbell

  Aug 24, 2025
  5.0
  Excellent customer service - friendly and helpful. Whatever issues the other reviewers referenced must have been corrected.
• LJ

  Lisa Jacob

  Aug 9, 2025
  5.0
  Nick and Sara helped my son with back to school shopping. They were patient and taught my son how to wear the clothes and pair pieces together. This was the first time my son enjoyed shopping for clothes. Nick is so awesome! He always helps me pick outfits from fun to professional and even helped me pick a dress to wear to the White House. Rebecca helped us checkout. Everyone is attentive ,kind and helpful. This is one of the few stores that still give great customer service. I love shopping at J. Crew Factory Store and am so glad it is in my neighborhood. I will be shopping there a lot!
• KC

  K C

  Jul 30, 2025
  2.0
  This was a welcome addition at Mueller until I experienced the lackadaisical management demeanor that seems to trickle down to most employees. Lose the attitude, and make an effort to appreciate your customers! I feel more welcome shopping online. This store might not be quite so empty if they bothered to greet people, ask if they need help, and be available instead of disappearing when people need to check out. Good grief - even the outlet stores have better customer service!