We make timeless clothes that last a lifetime…then pair them with of-the-moment styles season after season, decade after decade. We think that distinct heritage pairs perfectly with modern design and fabric technology. We believe in feel-good color…Even if black or navy makes you feel best, we’re here for that. We’re the experts in signature categories: cashmere, coats, blazers, pants—and we also collaborate with the coolest brands out there because we know that creativity is contagious. We consider leopard a neutral, speak stripes fluently and live for a great gingham. We’ve had your back for over 35 years, and we’re convinced there’s no better expert on our clothes than you, our customer.
I called to ask if they had any small button-up short sleave t-shirts on sale today. The service lady said, "You'll have to come and find out yourself." I am a dad, and I only go to a store with a plan by making sure they have the item I was looking for so as not to waste time on the road with my toddler. Cold customer service.
PC
Patricia Clinton
Dec 21, 2024
5.0
Yay!
LM
Lisa Morlan
Dec 2, 2022
1.0
Well the manager wanted to avoid the hit of a refund towards the stores production, so she said let’s just cancel your order. Sure, fine (assuming that’s the same thing as a refund). Nope. 1) she didn’t end up cancelling my order and 2) I didn’t get a refund. I never received an email (as I was assured I would) confirming the “cancellation” and there’s no proof I returned the items. Shady business and inexperienced staff. When I called after leaving the store with a concern that the transaction processed on my card and wasn’t just pending, they told me to just contact customer service, which is where I realized the headache they had caused.
DON’T BOTHER PICKING UP ONLINE ORDERS FROM THIS STORE OR TRYING TO RETURN ANYTHING.
BD
Barbara Deane
Jan 28, 2021
5.0
Went to the mall last night (Wednesday) and it was pretty quiet. I had just been in a store next door and had to walk up to the salesperson to get her attention away from her cell phone. But in J Crew I was immediately greeted but a friendly young woman who asked if she could help me and engaged in a little friendly conversation. I told her I was just looking so she directed my attention to a few new items and then allowed me to wander around. She checked back in with me to point out the soft cashmere sweaters. Great service!
J.Crew is located at 2901 South Capital Texas Hwy, Space H05B, Austin, TX 78746, USA, inside Barton Creek Square.
What are the J.Crew store hours?
The store is open Monday through Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does J.Crew offer in-store pickup?
Yes, J.Crew offers in-store pickup services for your convenience.
What types of products does J.Crew at Barton Creek Square sell?
J.Crew offers timeless clothing for women and children including cashmere, coats, blazers, pants, swimwear, shoes, and fashion accessories.
What payment methods are accepted at the J.Crew store?
J.Crew accepts American Express, Discover, Mastercard, Visa, cash, and mobile payments such as Apple Pay, Android Pay, and Samsung Pay.
Is the J.Crew store wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
Can customers contact the J.Crew Barton Creek Square store via email?
Yes, customers can email the store at store.686@jcrew.com for inquiries.
What popular stores or places can I visit near J.Crew at Barton Creek Square?
Nearby stores include LOFT, Hollister Co., Penny Luck shoe store, Apple Barton Creek electronics, and Bath & Body Works beauty supplies, offering a variety of shopping options.
Are there dining options close to the J.Crew store in Barton Creek Square?
Yes, you can enjoy meals at Villa Fresh Italian Kitchen and California Pizza Kitchen, both situated nearby for a convenient dining experience.
What entertainment or family activities are available near J.Crew at Barton Creek Square?
Families can visit the LEGO Store and Build-A-Bear Workshop, both nearby stores that offer fun activities and toys for children.
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